Relationship Officer / Manager (Kendari)

PT Bank Nationalnobu Tbk; Kendari; On-site; IDR 70,000,000 - 90,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk is seeking a results-driven Retail Banking Relationship Manager in Kendari. You will manage a portfolio of clients, conduct needs analyses, and promote deposits, loans, investments, and insurance products.

You will aim to meet or exceed sales targets while delivering high-quality service, processing transactions accurately, and maintaining compliant records. Local market knowledge is advantageous.

Qualifications

• Proven retail banking experience with sales or relationship management.
• Track record of meeting or exceeding targets and growing client portfolios.
• Strong communication and interpersonal skills with diverse clients.
• Knowledge of retail banking products including deposits and loans.
• Proficiency with banking systems and Microsoft Office.

Responsibilities

• Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio.
• Conduct comprehensive needs analysis to identify suitable banking products and services.
• Present and promote a wide range of retail banking products including deposits, loans, investments, and insurance.
• Achieve or exceed sales targets for client acquisition and product uptake.
• Prepare financial proposals tailored to client requirements and ensure accurate processing of transactions.
• Provide exceptional service and resolve queries promptly; maintain accurate records.
• Collaborate with branch colleagues to deliver seamless service and identify cross-selling opportunities.

Skills

Retail banking

Sales

Client relationship management

Interpersonal communication

Regulatory compliance

Team collaboration

Local Kendari market knowledge

Time management

Microsoft Office

Education

Bachelor's degree in business/finance

Tools

Banking systems

Microsoft Office applications

Job description

Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio

Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services

Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services

Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake

Prepare and present financial proposals and solutions tailored to individual client requirements

Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements

Provide exceptional customer service and support to resolve client queries and concerns promptly

Participate in branch marketing initiatives and promotional activities to attract new clients

Maintain detailed and accurate records of all client interactions and transactions in our systems

Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

What we're looking for

Proven experience working in retail banking, sales or customer relationship management, preferably within a banking or financial services environment

Strong sales ability with a demonstrated track record of achieving or exceeding targets and building client portfolios

Excellent interpersonal and communication skills with the ability to build rapport and trust with diverse clientele

Solid knowledge of retail banking products and services, including deposits, loans and investment products

Proficiency in using banking systems and Microsoft Office applications

Strong organisational and time management skills with the ability to manage multiple priorities effectively

Integrity and professionalism with a commitment to upholding banking regulations and compliance standards

Customer-focused mindset with a genuine desire to provide high-quality service and support

Ability to work effectively in a team environment and collaborate with colleagues at all levels

Local knowledge of the Kendari market and established networks in the region would be advantageous

Tertiary qualification in business, finance or related discipline is preferred

Unlock job insights

Hirer responsiveness Salary match Number of applicants