Branch Customer Handling (Customer Service/Teller - Pontianak)

Pt Bank Nationalnobu Tbk; Pontianak; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk (Nobu Bank) is seeking a customer service oriented banking professional to join our Pontianak branch. In this role you will greet customers, facilitate daily banking transactions, explain products, handle inquiries, and support onboarding while ensuring compliance with bank policies.

Strong communication and teamwork are essential, and fresh graduates are encouraged to apply. The position offers training and career development within a growing nationwide network.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficiency in Microsoft Office.
• Proficiency in Mandarin is a plus.
• Willing to be placed in Pontianak.

Responsibilities

• Serve as the first point of contact for customers, delivering excellent customer service.
• Assist customers with daily banking services and transactions.
• Provide information and support regarding banking products and handle inquiries and complaints professionally.
• Support customer onboarding and administrative processes while ensuring policy compliance.

Skills

Excellent communication

Customer service

Mandarin

Microsoft Office

1 year banking experience

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Qualifications:

Bachelor's degree in any field.

Minimum 1 year of banking experience is preferred.

Fresh graduates are welcome to apply.

Interested in banking, customer service, and financial services.

Good communication and interpersonal skills.

Customer-oriented with a service excellence mindset.

Willing to learn and adapt to new industry trends.

Proficient in Microsoft Office.

Proficiency in Mandarin is a plus

Willing to be placed in Pontianak.

Unlock job insights

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Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?
• Apakah kamu memiliki Gelar S1?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?

PT Bank Nationalnobu Tbk (Nobu Bank) is a Private National Foreign Exchange Commercial Bank with over 25 years of experience in Indonesia's banking industry. Committed to delivering quality financial services, Nobu Bank continuously develops innovative banking products and digital solutions to meet customers' needs. With a growing nationwide network and comprehensive digital banking services, the bank supports individuals, businesses, and SMEs while contributing to Indonesia's economic growth. Nobu Bank strives to build lasting trust and achieve sustainable growth through service excellence and innovation.

PT Bank Nationalnobu Tbk (Nobu Bank) is a Private National Foreign Exchange Commercial Bank with over 25 years of experience in Indonesia's banking industry. Committed to delivering quality financial services, Nobu Bank continuously develops innovative banking products and digital solutions to meet customers' needs. With a growing nationwide network and comprehensive digital banking services, the bank supports individuals, businesses, and SMEs while contributing to Indonesia's economic growth. Nobu Bank strives to build lasting trust and achieve sustainable growth through service excellence and innovation.