Regional IT Support Specialist — Riau

PT SMART,Tbk

Kecamatan Siak

On-site

IDR 60,000,000 - 100,000,000

Full time

3 days ago

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Job summary

PT SMART Tbk in Indonesia is seeking an IT Support professional to provide customer support to internal and external users and expedite escalation resolutions. The role requires working knowledge of PC/LAN environments and active participation in defining support processes.

The ideal candidate will hold a Bachelor's Degree in Engineering (Computer/Telecommunication) with at least 3 years of related experience and preference for staff specializing in IT/Hardware. Placement in the Riau region.

Qualifications

Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.

Responsibilities

Provide customer support services to internal and external customers.
Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.
Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
Applies strong PC/LAN knowledge for daily troubleshooting of issues.
Participate in defining support processes, procedures and producing reports and metrics as defined.
Covers all IT work, namely hardware and software maintenance, understanding and disseminating programs and monitoring the implementation of company programs related to IT.