Regional MIS Support (Riau)

PT SMART,Tbk; Kecamatan Siak; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT SMART Tbk in Indonesia is seeking an IT Support professional to provide customer support to internal and external users and expedite escalation resolutions. The role requires working knowledge of PC/LAN environments and active participation in defining support processes.

The ideal candidate will hold a Bachelor's Degree in Engineering (Computer/Telecommunication) with at least 3 years of related experience and preference for staff specializing in IT/Hardware. Placement in the Riau region.

Qualifications

• Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.

Responsibilities

• Provide customer support services to internal and external customers.
• Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.
• Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
• Applies strong PC/LAN knowledge for daily troubleshooting of issues.
• Participate in defining support processes, procedures and producing reports and metrics as defined.
• Covers all IT work, namely hardware and software maintenance, understanding and disseminating programs and monitoring the implementation of company programs related to IT.

Skills

IT Support

Hardware

Software Maintenance

Troubleshooting

Customer Service

Education

Bachelor's Degree in Engineering (Computer/Telecommunication)

Job description

Provide customer support services, responsible for expediting resolution of escalated issues, participate in defining support processes, procedures and producting reports and metrics as defined.

Job Description :

Provide customer support services to internal and external customers.

Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.

Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.

Applies strong PC/LAN knowledge for daily troubleshooting of issues.

Participate in defining support processes, procedures and producing reports and metrics as defined.

Covers all IT work, namely hardware and software maintenance, understanding and disseminating programs and monitoring the implementation of company programs related to IT.

Job Requirement :

Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.

At least 3 year(s) of working experience in the related field is required for this position.

Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.

Placement in region Riau

PT SMART Tbk (SMART) is one of the largest, publicly-listed, integrated palm-based consumer companies in Indonesia committed to sustainable palm oil production.

SMART’s palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We operate 16 mills, four kernel crushing plants and four refineries across Indonesia.

Besides bulk and industrial oil, SMART’s refined products are also marketed under several brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segment in Indonesia.

Founded in 1962, SMART was listed on the Indonesia Stock Exchange in 1992 and is based in Jakarta. A subsidiary of Golden Agri-Resources (GAR), SMART has the oleochemical business, Sinarmas Oleochemical (PT SOCI MAS) and the SMART Research Institute (SMARTRI) within its operations.

PT SMART Tbk (SMART) is one of the largest, publicly-listed, integrated palm-based consumer companies in Indonesia committed to sustainable palm oil production.

SMART’s palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We operate 16 mills, four kernel crushing plants and four refineries across Indonesia.

Besides bulk and industrial oil, SMART’s refined products are also marketed under several brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segment in Indonesia.

Founded in 1962, SMART was listed on the Indonesia Stock Exchange in 1992 and is based in Jakarta. A subsidiary of Golden Agri-Resources (GAR), SMART has the oleochemical business, Sinarmas Oleochemical (PT SOCI MAS) and the SMART Research Institute (SMARTRI) within its operations.