Onsite Tech Support Agent (Indonesian Speaker)

Pt Mitracomm Ekasarana; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive salary

Full training and development programs

Health and wellness benefits

Job summary

Pt Mitracomm Ekasarana is seeking a Technical Support Agent who speaks Indonesian to be the first point of contact for customers. This on-site role is based in Pekanbaru, Riau, ID and requires excellent communication and problem-solving skills.

You will diagnose hardware and software issues, guide users through troubleshooting, and log all interactions for SLA adherence. Training and growth opportunities are available within a collaborative team.

Qualifications

• Experience in a technical support or customer service role.
• Ability to diagnose and resolve common software/hardware problems.
• Excellent verbal and written communication in Bahasa Indonesia.
• Understanding of Windows and macOS and common apps.
• Familiarity with helpdesk software and ticketing systems is advantageous.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Guide customers through step-by-step troubleshooting.
• Log all interactions in the helpdesk system.
• Escalate unresolved issues with detailed information.
• Contribute to a knowledge base of common issues.

Skills

Bahasa Indonesia

Customer communication

Problem diagnosis

Tools

Helpdesk software

Job description

Pt Mitracomm Ekasarana is seeking a Technical Support Agent who speaks Indonesian to be the first point of contact for customers. This on-site role is based in Pekanbaru, Riau, ID and requires excellent communication and problem-solving skills.

You will diagnose hardware and software issues, guide users through troubleshooting, and log all interactions for SLA adherence. Training and growth opportunities are available within a collaborative team.