IT Support & Systems Engineer

PT SYSTEM TREE TECHNOLOGY; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT System Tree Technology, a multinational company offering software, IT infrastructure and networking solutions in Indonesia, is seeking an experienced Technical Support professional. The role focuses on front-line end-user support, network and server uptime monitoring, and CCTV system troubleshooting.

Ideal candidates have at least 3 years in technical support, can explain technical issues in clear terms to management and staff, and are ready to join promptly to help maintain service levels.

Qualifications

• Minimal 3 years of working experience as Technical Support.
• Familiar with system monitoring tools, network, and server.
• Can join as soon as possible.

Responsibilities

• End-user support (L1): first-line helpdesk for staff and their systems.
• Monitor and maintain network and server uptime.
• Monitor and perform basic troubleshooting for the CCTV system.
• Communicate technical issues in a clear, non-technical language to management and users.
• Prepare monthly reports covering helpdesk tickets, incidents, and uptime.
• Create problem reports including issue details, root cause, and resolution.

Skills

Technical support

System monitoring

Network

Server management

Tools

Monitoring tools

CCTV system

Server hardware

Job description

PT System Tree Technology, a multinational company offering software, IT infrastructure and networking solutions in Indonesia, is seeking an experienced Technical Support professional. The role focuses on front-line end-user support, network and server uptime monitoring, and CCTV system troubleshooting.

Ideal candidates have at least 3 years in technical support, can explain technical issues in clear terms to management and staff, and are ready to join promptly to help maintain service levels.