IT Support Specialist — Troubleshooting & User Training

PT Metrodata Electronics Tbk; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT Metrodata Electronics Tbk in Jakarta, Indonesia seeks an IT Support Specialist to respond to and resolve user requests, diagnose software, hardware, and network issues, and train end-users on IT systems. You will maintain detailed records, collaborate with the IT team to implement new technologies, and escalate complex issues when needed.

Strong customer service, problem-solving, and communication skills with hands-on experience across hardware, software, and networking are essential; IT

Qualifications

• Proven track record of providing excellent customer service and technical support.
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues.
• Hands‑on experience with a variety of hardware, software, and networking technologies.
• Excellent communication and interpersonal skills to effectively liaise with end-users.
• Ability to work independently and as part of a team.
• Formal qualification in Information Technology or a related field would be an advantage.

Responsibilities

• Respond to and resolve incoming requests for technical support from users.
• Diagnose and troubleshoot software, hardware, and network-related issues.
• Provide guidance and training to end-users on the use of various software applications and IT systems.
• Maintain detailed records of all support activities and resolutions.
• Collaborate with the IT team to implement new technologies and improve existing systems.
• Escalate complex issues to the appropriate team or vendor for further investigation and resolution.

Skills

Customer service

Problem solving

Communication

Teamwork

Independent work

IT knowledge

Education

Information Technology degree

Job description

PT Metrodata Electronics Tbk in Jakarta, Indonesia seeks an IT Support Specialist to respond to and resolve user requests, diagnose software, hardware, and network issues, and train end-users on IT systems. You will maintain detailed records, collaborate with the IT team to implement new technologies, and escalate complex issues when needed.

Strong customer service, problem-solving, and communication skills with hands-on experience across hardware, software, and networking are essential; IT