Customer Service English (Night Shift)

TP; Sleman; On-site; IDR 39,060,000 - 61,380,000; Full time

Benefits offered by this job

Monthly incentives

Project allowance

Shift allowance

Overtime pay

Public holiday pay

Comprehensive onboarding and training

Job summary

TP in Yogyakarta is hiring for a customer service role handling inbound inquiries via Phone/Voice and assisting with shipment tracking and delivery updates. You will investigate cases using internal systems, process shipping claims, and provide post-delivery support with a focus on accuracy and professionalism.

The ideal candidate holds a Diploma or Bachelor's degree, is fluent in English (C1/C2), and can work in a fast-paced environment.

Qualifications

• Diploma (D3) or Bachelor's (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• English proficiency at C1/C2 (reading, writing, listening, speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Able to work in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• WFO at TPID Yogyakarta.
• Open to relocating if outside Yogyakarta.
• Available to work rotating shifts, weekends and public holidays.
• Immediate joining availability.
• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance and overtime compensation.

Responsibilities

• Handle customer inquiries via Phone/Voice.
• Assist with shipment tracking and delivery updates.
• Investigate customer cases using internal systems and determine solutions.
• Process shipping claims, re-delivery requests, and post-delivery support.
• Maintain accurate records of customer interactions in the internal system.
• Deliver professional, courteous, solution-oriented service.
• Escalate complex cases to relevant teams when needed.
• Aim to meet quality, productivity and service targets.
• Participate in training, coaching, and quality improvement activities.
• Support an international logistics project and gain global CS experience.

Skills

English proficiency

Attention to detail

Problem solving

Communication skills

Typing speed 50 WPM

Under pressure adaptability

Education

Diploma or Bachelor's degree

Job description

• Handle customer inquiries through Phone/Voice.
• Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Requirements

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1/C2 (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Open to relocating if currently residing outside Yogyakarta.
• Available to work rotating shifts, weekends, and public holidays as required.
• Able to join by IMMEDIATELY.
• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.

Why Join Our Team?

• Develop your career in an international customer service environment.
• Gain hands-on experience supporting global logistics operations.
• Receive structured training and ongoing support from experienced professionals.
• Build valuable English communication and customer service skills while working with a collaborative team.
• A great career opportunity for fresh graduates and professionals looking to grow in the BPO and customer service industry.