Customer Operations - English Speaker

SeaBank Indonesia; Kota Yogyakarta; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

SeaBank Indonesia is seeking a Customer Operations professional in Yogyakarta to handle diverse inquiries via phone, email, and live chat. You will document interactions in the CRM, maintain relationships, and follow up on feedback, escalating when necessary to ensure timely resolutions.

The role requires 1–2 years in customer-facing roles, English proficiency for international clients, and a willingness to work shifts while based in Yogyakarta.

Qualifications

• 1–2 years of experience in Customer Operations, Customer Service, Call Center, or related roles.
• Fluency / professional proficiency in English for handling international clients.
• Minimum Diploma degree (Associate Degree) in any field.
• Willingness to work in shifts.
• Experience in responding to customer inquiries via phone, email, and live chat.
• Ability to adapt to diverse personality types.
• Strong communication and presentation skills.
• Willingness to be stationed in Yogyakarta.

Responsibilities

• Execute applicable communication standards and procedures when interacting with customers.
• Process customer requests, clarify information, and resolve issues to provide relevant alternatives.
• Document all customer interactions in the Call Center Database (CRM) for future reference as needed.
• Build and maintain sustainable relationships with customers.
• Follow up on customer complaints/feedback and escalate as needed to ensure proper resolution.
• Maintain and improve service quality by following SOP guidelines.

Skills

Strong communication

Presentation skills

English proficiency

Customer relationship management

Education

Diploma (Associate Degree)

Tools

CRM software

Job description

• Execute applicable communication standards and procedures when interacting with customers.
• Process customer requests, clarify information, and resolve issues to provide relevant alternative solutions.
• Document all customer interactions in the Call Center Database (CRM) for future reference as needed.
• Build and maintain sustainable relationships with customers.
• Follow up on customer complaints/feedback and act as a liaison to ensure proper resolution (whether handled immediately on-site or escalated to the relevant department).
• Maintain and improve service quality by following guidelines to meet the quality standards outlined in standard operating procedures (SOP).

Job Requirements:

• Minimum 1–2 years of experience in Customer Operations, Customer Service, Call Center, or other related roles.
• Fluency / professional proficiency in English (both spoken and written), particularly for handling voice communications with international clients.
• Minimum Diploma degree (Associate Degree) in any field.
• Willingness to work in shifts.
• Experience in responding to customer inquiries in a timely and accurate manner across phone, email, and live chat.
• Ability to adapt and respond effectively to diverse personality types.
• Strong communication and presentation skills.
• Willingness to be stationed in Yogyakarta.