Customer Support Chat (EN) - Yogyakarta

TP Health; Indonesia; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

TP Health in Indonesia is seeking an English Customer Service Specialist to join our on-site team in Yogyakarta. You will handle inquiries across channels, improve CSAT, and provide empathetic, accurate solutions to customers worldwide.

The ideal candidate has at least 1 year in customer service, a D3 degree with GPA 2.75+, and strong written English (B2). You will work in a rotational shift, including weekends and public holidays, onsite in Yogyakarta.

Qualifications

• Minimum 1 year in Customer Service.
• D3 degree with GPA ≥ 2.75.
• English B2 proficiency with strong writing.

Responsibilities

• Omnichannel Support: Handle customer inquiries via email, live chat, and other digital channels in fluent English.
• Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate with internal teams to resolve escalated issues.
• Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

Skills

Customer service

Communication

Interpersonal skills

Education

D3 degree GPA 2.75

Job description

TP IS HIRING: English Customer Service Specialist!

Are you a customer service pro looking to grow your career with an international flavor We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You'll Be Doing

• Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.
• Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.
• Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

What We're Looking For

• Experience: Minimum 1 year in Customer Service.
• Education: Minimum D3 degree with a GPA of 2.75 or above.
• Language Proficiency: Minimum B2 in English (strong written English skills).
• Skills: Excellent communication and interpersonal skills.
• Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).
• Location: Willing to work On-Site (WFO) in Yogyakarta.