English Speaker Customer Expert (Electronic Market)

Teleperformance; Sleman; Presencial; IDN 39 060 000 - 58 032 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary above UMR

Shift allowance

OT compensation

Comprehensive onboarding and training

Career development opportunities

Experience on international logistics/

Resumo da oferta

Teleperformance is hiring an Onsite Presales Electronic Agent in Yogyakarta to support an electronics company. You handle deliveries, refunds, defects, warranties, complaints, troubleshooting, and appointment bookings, with mild upsell opportunities.

You will communicate across channels, keep case records up to date, and maintain high service quality. A diploma or bachelor’s degree and at least 1 year in a call center, plus English at C1+, are required.

Qualificações

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Experienced minimum 1 year in Call Center Inbound Call.
• Previous experience in Customer Service, BPO, Electronics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1 level or higher (reading, writing, listening, and speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.

Responsabilidades

• Handle customer inquiries through Phone, WhatsApp, and other communication channels.
• Assist customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Formação académica

Diploma (D3) or Bachelor's Degree (S1) in any discipline

Descrição da oferta de emprego

As an Presales Electronic Agent, you will provide customer support for an electronic company. This role focuses on assisting customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.

Key responsibilities

• Handle customer inquiries through Phone, WhatsApp, and other communication channels.
• Assist customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

About you

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Experienced minimum 1 year in Call Center Inbound Call.
• Previous experience in Customer Service, BPO, Electronics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1 level or higher (reading, writing, listening, and speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.

Benefits

• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.