Customer Support Chat (EN) - Yogyakarta

TP; Kota Yogyakarta; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

TP in Yogyakarta is hiring a Customer Service Specialist to join a fast-paced team. You will handle inquiries via email and live chat, ensuring accurate and empathetic support in English on a daily basis.

The role requires at least 1 year in customer service, a D3 degree with GPA 2.75+, and willingness to work on-site in Yogyakarta in a rotating shift that includes weekends and public holidays.

Qualifications

• Excellent written and verbal English communication.
• Strong attention to detail and organization.
• Ability to multitask and handle customer inquiries professionally.

Responsibilities

• Provide omnichannel customer support via email, chat, and other channels in English.
• Assist global customers with product questions, orders, payments, shipping, returns, and refunds.
• Deliver accurate, empathetic solutions to customer issues and complaints.
• Maintain clean interaction logs in the CRM and coordinate with internal teams to resolve escalations.
• Aim for high CSAT while meeting quality and performance standards.
• Work a rotational shift schedule, including weekends and public holidays.

Skills

Fluent English

Communication

Interpersonal Skills

Education

D3 Degree

Job description

Are you a customer service pro looking to grow your career with an international flavor? We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You’ll Be Doing

• - Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.
• - Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• - Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• - Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.
• - Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.
• - Experience: Minimum 1 year in Customer Service.
• - Education: Minimum D3 degree with a GPA of 2.75 or above.
• - Language Proficiency: Minimum B2 in English (strong written English skills).
• - Skills: Excellent communication and interpersonal skills.
• - Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).
• - Location: Willing to work On-Site (WFO) in Yogyakarta.