Customer Operations - English Speaker

SeaBank Indonesia; Indonesia; On-site; IDR 44,640,000 - 83,700,000; Full time

Job summary

SeaBank Indonesia is hiring for a Customer Operations role based in Yogyakarta. You will interact with customers via phone, email, and live chat, following SOPs to resolve inquiries and document all interactions in the CRM.

This role requires 1–2 years in customer operations, fluent English for international clients, and a Diploma/Associate degree. Shifts are required, and you will be stationed in Yogyakarta.

Qualifications

• Minimum 1–2 years in Customer Operations or related roles.
• Professional English for international clients (spoken & written).
• Diploma/Associate degree in any field.

Responsibilities

• Execute communication standards when interacting with customers.
• Process requests, clarify information, resolve issues, provide alternatives.
• Document all interactions in the CRM for future reference.
• Build and maintain sustainable customer relationships.

Skills

Fluent English

Communication

Customer service

Education

Diploma (Associate) degree

Job description

Responsibilities

• Execute applicable communication standards and procedures when interacting with customers.


• Process customer requests, clarify information, and resolve issues to provide relevant alternative solutions.


• Document all customer interactions in the Call Center Database (CRM) for future reference as needed.


• Build and maintain sustainable relationships with customers.


• Follow up on customer complaints/feedback and act as a liaison to ensure proper resolution (whether handled immediately on-site or escalated to the relevant department).


• Maintain and improve service quality by following guidelines to meet the quality standards outlined in standard operating procedures (SOP).

Job Requirements

• Minimum 1–2 years of experience in Customer Operations, Customer Service, Call Center, or other related roles.


• Fluency / professional proficiency in English (both spoken and written), particularly for handling voice communications with international clients.


• Minimum Diploma degree (Associate Degree) in any field.


• Willingness to work in shifts.


• Experience in responding to customer inquiries in a timely and accurate manner across phone, email, and live chat.


• Ability to adapt and respond effectively to diverse personality types.


• Strong communication and presentation skills.


• Willingness to be stationed in Yogyakarta.