Operations Supervisor

PT. Lemonaide Services; Jakarta Pusat; On-site; IDR 200,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

PT. Lemonaide Services in Jakarta is seeking a proactive Operations Supervisor to oversee daily Indonesian operations, coordinate teams, and ensure service quality across the business.

You will monitor KPIs, optimize processes, and collaborate with internal departments, vendors and customers to drive efficiency and compliance with local regulations. A bachelor's degree, strong leadership and Bahasa Indonesia fluency are required; English is a plus.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Experience in operations, team supervision, or similar role.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational skills with ability to manage multiple priorities.
• Proficient in Microsoft Office, especially Excel and reporting tools.
• Fluent in Bahasa Indonesia; English is an advantage.

Responsibilities

• Supervise and coordinate daily operational activities in Indonesia.
• Monitor team performance, productivity, and service quality to meet targets.
• Coordinate with internal departments, business partners, vendors, and customers.
• Develop and improve operational processes to enhance efficiency and service standards.
• Track operational KPIs, prepare reports, and update management.
• Identify operational issues, investigate root causes, and implement corrective actions.
• Ensure compliance with company policies, procedures, and local regulations.
• Manage operational schedules, resource allocation, and task assignments.
• Support management in implementing business initiatives and process improvements.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Excel

Reporting tools

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Microsoft Office

Reporting tools

Job description

We are seeking a proactive and hands-on Operations Supervisor to oversee daily business operations in Indonesia. The successful candidate will be responsible for coordinating operational activities, supervising team performance, ensuring service quality, and supporting the achievement of business objectives. The ideal candidate has strong organizational and leadership skills, can solve operational issues effectively, and is comfortable working with different teams to ensure smooth and efficient operations.

Key responsibilities

Supervise and coordinate daily operational activities in Indonesia.

Monitor team performance, productivity, and service quality to ensure operational targets are achieved.

Coordinate with internal departments, business partners, vendors, and customers to ensure smooth operations.

Develop and improve operational processes to enhance efficiency and service standards.

Track operational KPIs, prepare reports, and provide regular updates to management.

Identify operational issues, investigate root causes, and implement corrective actions.

Ensure compliance with company policies, procedures, and applicable local regulations.

Manage operational schedules, resource allocation, and task assignments.

Support management in implementing business initiatives and process improvements.

About you

Bachelor's degree in Business Administration, Operations Management, or a related field.

Previous experience in operations, team supervision, or a similar role.

Strong leadership, communication, and problem-solving skills.

Good organizational skills with the ability to manage multiple priorities.

Proficient in Microsoft Office, particularly Excel and reporting tools.

Fluent in Bahasa Indonesia.

Good command of English is an advantage.

Able to work independently, take initiative, and work effectively with cross-functional teams.

Opportunity to contribute to business growth and operational improvement.

Collaborative working environment.

• Competitive salary and benefits, based on experience and qualifications.