Operations Manager

PT Kraton Teknologi Indonesia; Jakarta Selatan; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT Kraton Teknologi Indonesia is seeking an Operations Manager to coordinate daily workflows across Business Development, KOL & Social Media Marketing, Human Resources, and sales channels. You will resolve routine issues, manage inventory, and collaborate with teams to ensure timely order processing and delivery.

The role focuses on maintaining service standards, monitoring customer feedback, and driving improvements in processes and costs while aligning with leadership on forecasts, launches,

Qualifications

• Experience in operations across retail, e-commerce, distribution or consumer goods.
• Experience coordinating people, vendors, inventory, and day-to-day workflows.
• Experience with inventory, order-management, or accounting systems is an advantage.
• Strong planning, communication, problem-solving, and follow-through skills.
• Able to use operational data to spot issues and explain practical solutions.
• Professional working proficiency in Bahasa Indonesia and English.

Responsibilities

• Coordinate daily operations across teams, locations, and sales channels, addressing routine issues.
• Manage inventory and fulfillment, maintain stock records, oversee purchasing and replenishment.
• Support customer service performance, monitor feedback and coordinate resolutions.
• Lead and support the team, set priorities, and provide performance feedback.
• Improve processes by documenting SOPs and identifying bottlenecks and costs.
• Monitor performance and costs, track budgets, and report risks to leadership.
• Maintain product and workplace standards, coordinate quality checks and regulatory matters.
• Support business planning with forecasts, promotions, and new product launches.

Skills

Planning

Communication

Problem-solving

Follow-through

Data analysis

Bilingual ( Bahasa Indonesia & English

Tools

Inventory systems

Order-management systems

Accounting systems

Job description

Coordinate daily operations: Plan and monitor workflows across relevant teams (Business Development, KOL & Social Media Marketing, Human Resources), locations, and sales channels, resolving routine issues and escalating significant risks.

Manage inventory and fulfillment: Maintain stock records, coordinate purchasing and replenishment, monitor storage and expiry dates, and oversee timely, accurate order processing and delivery.

Support customer service: Help establish service standards, monitor customer feedback and complaints, and coordinate timely resolution with relevant teams.

Lead and support the team: Set clear priorities, coordinate schedules and workloads, support onboarding and training, and provide regular performance feedback.

Improve processes: Document standard operating procedures, identify bottlenecks and avoidable costs, and implement practical improvements.

Monitor performance and costs: Maintain operational reports, track budgets and expenses within delegated authority, and share risks and recommendations with leadership.

Maintain product and workplace standards: Support appropriate product handling, storage, traceability, and quality checks. Coordinate with the responsible internal or external specialists on product quality and regulatory matters.

Support business planning: Work with leadership and relevant teams on forecasts, promotions, new product launches, and operational readiness.

Requirements

Experience in operations, retail, e-commerce, distribution, consumer goods, beauty, or a related customer-focused business.

Experience coordinating people, vendors, inventory, and day-to-day workflows.

Experience with inventory, order-management, or accounting systems is an advantage.

Strong planning, communication, problem-solving, and follow-through skills.

Able to use operational data to spot issues and explain practical solutions.

Professional working proficiency in Bahasa Indonesia and English.

What can I earn as an Operations Manager