Indonesia Operations Lead: Team & Process Excellence

PT. Lemonaide Services; Jakarta Pusat; On-site; IDR 200,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

PT. Lemonaide Services in Jakarta is seeking a proactive Operations Supervisor to oversee daily Indonesian operations, coordinate teams, and ensure service quality across the business.

You will monitor KPIs, optimize processes, and collaborate with internal departments, vendors and customers to drive efficiency and compliance with local regulations. A bachelor's degree, strong leadership and Bahasa Indonesia fluency are required; English is a plus.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Experience in operations, team supervision, or similar role.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational skills with ability to manage multiple priorities.
• Proficient in Microsoft Office, especially Excel and reporting tools.
• Fluent in Bahasa Indonesia; English is an advantage.

Responsibilities

• Supervise and coordinate daily operational activities in Indonesia.
• Monitor team performance, productivity, and service quality to meet targets.
• Coordinate with internal departments, business partners, vendors, and customers.
• Develop and improve operational processes to enhance efficiency and service standards.
• Track operational KPIs, prepare reports, and update management.
• Identify operational issues, investigate root causes, and implement corrective actions.
• Ensure compliance with company policies, procedures, and local regulations.
• Manage operational schedules, resource allocation, and task assignments.
• Support management in implementing business initiatives and process improvements.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Excel

Reporting tools

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Microsoft Office

Reporting tools

Job description

PT. Lemonaide Services in Jakarta is seeking a proactive Operations Supervisor to oversee daily Indonesian operations, coordinate teams, and ensure service quality across the business.

You will monitor KPIs, optimize processes, and collaborate with internal departments, vendors and customers to drive efficiency and compliance with local regulations. A bachelor's degree, strong leadership and Bahasa Indonesia fluency are required; English is a plus.