Operations / Residence Manager - Boutique Resort

Mazari Group; Provinsi Bali; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Mazari Group is seeking an Operations / Residence Manager for Svara Boutique Residences in Uluwatu, Bali. This hands-on role oversees day-to-day operations and ensures exceptional guest experiences across villa operations, front office, housekeeping, and maintenance.

As the second operations team member, you will translate standards into consistent execution, coordinate across departments, conduct inspections, manage guest requests, and drive improvements while mentoring staff.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• 5+ years of hospitality operations experience, ideally in villa/boutique/hotel.
• Previous supervisory or assistant management experience preferred.
• Fluent English; Bahasa Indonesia required.
• Strong problem-solving, hands-on operations, and ability to coordinate multiple teams.

Responsibilities

• Overseeing the daily operations of Svara Boutique Residences.
• Supervise and coordinate villa operations, including front office, housekeeping, maintenance, and guest services.
• Monitor daily operations and ensure villas, facilities, and guest areas are consistently maintained to Svara’s standards.
• Conduct regular property and villa inspections, following up on defects, maintenance issues, cleanliness, and operational readiness.
• Support the management of guest arrivals, departures, requests, complaints, and special arrangements.
• Step in to resolve operational and guest issues promptly, escalating matters to Management when required.
• Coordinate daily task allocation, staff coverage, and operational priorities across departments.
• Monitor adherence to SOPs, service standards, safety procedures, and company policies.
• Support staff briefing, training, coaching, and performance follow-up.
• Assist with inventory, purchasing, operational supplies, and cost control.
• Review daily operational reports and identify issues, trends, and opportunities for improvement.
• Coordinate with external vendors and service providers to ensure work is completed according to agreed standards and timelines.
• Implementing operational improvements and new initiatives.

Skills

Hospitality operations experience

Supervisory / assistant management

PMS proficiency

Team coordination

English fluency

Bahasa Indonesia

Education

Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or related field

Tools

PMS (Property Management System)

Job description

Svara Boutique Residences is a boutique hospitality property in Uluwatu, Bali, offering private residences, wellness facilities, and personalised guest service.

We are looking for a Operations / Residence Manager in overseeing the day‑to‑day operations of Svara Boutique Residences.

This is a hands‑on operational role for someone who is highly organised, guest‑focused, and comfortable coordinating across multiple functions. As the second person within the operations team, you will help translate operational standards into consistent execution across the property.

The Role

You will:

• Overseeing the daily operations of Svara Boutique Residences
• Supervise and coordinate all villa operations, including front office, housekeeping, maintenance, and guest services.
• Monitor daily operations and ensure villas, facilities, and guest areas are consistently maintained to Svara’s standards
• Conduct regular property and villa inspections, following up on defects, maintenance issues, cleanliness, and operational readiness
• Support the management of guest arrivals, departures, requests, complaints, and special arrangements
• Step in to resolve operational and guest issues promptly, escalating matters to Management when required
• Coordinate daily task allocation, staff coverage, and operational priorities across departments
• Monitor adherence to SOPs, service standards, safety procedures, and company policies
• Support staff briefing, training, coaching, and performance follow-up
• Assist with inventory, purchasing, operational supplies, and cost control
• Review daily operational reports and identify issues, trends, and opportunities for improvement
• Coordinate with external vendors and service providers to ensure work is completed according to agreed standards and timelines
• Implementing operational improvements and new initiatives

What We’re Looking For

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• 5+ years of experience in hospitality operations, preferably within a villa, boutique hotel, resort, or luxury hospitality environment
• Previous supervisory or assistant management experience is strongly preferred
• Strong understanding of day‑to‑day hospitality operations, including guest service, housekeeping, maintenance, and front office
• Highly organized with strong attention to detail and follow-through
• Confident in coordinating multiple teams and priorities simultaneously
• Strong problem‑solving skills with a hands‑on approach to operations
• Good understanding of hospitality SOPs, service standards, and operational reporting
• Comfortable using PMS and other operational systems
• Fluent English; Bahasa Indonesia required
• Strong communication and interpersonal skills
• Proactive, reliable, and comfortable working in a fast‑paced operational environment
• Willingness to be hands‑on and involved in the day‑to‑day running of the property

Why Mazari?

This is an opportunity to take a key operational role within a growing boutique hospitality group and be closely involved in shaping the day‑to‑day experience of Svara Boutique Residences.

You will work closely with the wider management team, with meaningful responsibility across guest experience, people, property standards, and operational improvement.

The role offers strong exposure to the full operation of a luxury boutique residence and the opportunity to grow with Mazari Stays as the portfolio expands.