Boutique Resort Operations & Residence Manager

Mazari Group; Provinsi Bali; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Mazari Group is seeking an Operations / Residence Manager for Svara Boutique Residences in Uluwatu, Bali. This hands-on role oversees day-to-day operations and ensures exceptional guest experiences across villa operations, front office, housekeeping, and maintenance.

As the second operations team member, you will translate standards into consistent execution, coordinate across departments, conduct inspections, manage guest requests, and drive improvements while mentoring staff.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• 5+ years of hospitality operations experience, ideally in villa/boutique/hotel.
• Previous supervisory or assistant management experience preferred.
• Fluent English; Bahasa Indonesia required.
• Strong problem-solving, hands-on operations, and ability to coordinate multiple teams.

Responsibilities

• Overseeing the daily operations of Svara Boutique Residences.
• Supervise and coordinate villa operations, including front office, housekeeping, maintenance, and guest services.
• Monitor daily operations and ensure villas, facilities, and guest areas are consistently maintained to Svara’s standards.
• Conduct regular property and villa inspections, following up on defects, maintenance issues, cleanliness, and operational readiness.
• Support the management of guest arrivals, departures, requests, complaints, and special arrangements.
• Step in to resolve operational and guest issues promptly, escalating matters to Management when required.
• Coordinate daily task allocation, staff coverage, and operational priorities across departments.
• Monitor adherence to SOPs, service standards, safety procedures, and company policies.
• Support staff briefing, training, coaching, and performance follow-up.
• Assist with inventory, purchasing, operational supplies, and cost control.
• Review daily operational reports and identify issues, trends, and opportunities for improvement.
• Coordinate with external vendors and service providers to ensure work is completed according to agreed standards and timelines.
• Implementing operational improvements and new initiatives.

Skills

Hospitality operations experience

Supervisory / assistant management

PMS proficiency

Team coordination

English fluency

Bahasa Indonesia

Education

Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or related field

Tools

PMS (Property Management System)

Job description

Mazari Group is seeking an Operations / Residence Manager for Svara Boutique Residences in Uluwatu, Bali. This hands-on role oversees day-to-day operations and ensures exceptional guest experiences across villa operations, front office, housekeeping, and maintenance.

As the second operations team member, you will translate standards into consistent execution, coordinate across departments, conduct inspections, manage guest requests, and drive improvements while mentoring staff.