Boutique Residence Operations Lead

mazari group; Indonesia; On-site; IDR 450,000,000 - 750,000,000; Full time

Job summary

Svara Boutique Residences in Bali is seeking a hands-on Residence Manager to support the Operations Manager and oversee day-to-day operations across Front Office, Butler, Housekeeping, Engineering, F&B, and other teams. You will ensure villas and guest areas meet Svara’s high standards and coordinate across departments.

This role requires a highly organised, guest-focused professional who can translate standards into consistent execution on the ground and promptly address operational and guest

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 5+ years of hospitality operations experience, preferably in villa, boutique hotel, resort, or luxury setting.
• Previous supervisory or assistant management experience preferred.
• Strong understanding of daily hospitality operations and service standards.
• Hands-on approach with capable coordination across multiple teams.

Responsibilities

• Oversee daily operations in collaboration with the Operations Manager.
• Coordinate Front Office, Butler, Housekeeping, Engineering, F&B and other teams.
• Monitor villas, facilities and guest areas to maintain standards.
• Conduct regular property inspections and follow up on issues.
• Support guest arrivals, requests, complaints, and special arrangements.
• Resolve operational and guest issues promptly; escalate when needed.
• Coordinate daily task allocation and staffing coverage.
• Monitor SOPs, service standards, safety procedures and policies.
• Assist with staff briefing, training and performance follow-up.
• Assist with inventory, purchasing, and cost control.
• Review daily reports for issues and improvement opportunities.
• Coordinate with external vendors to meet standards and timelines.
• Support operational improvements and new initiatives.

Skills

Communication skills

Interpersonal skills

Leadership

Problem-solving

Organised

Multitasking

Education

Hospitality degree

Business administration degree

Tools

PMS

Operational systems

Job description

Svara Boutique Residences in Bali is seeking a hands-on Residence Manager to support the Operations Manager and oversee day-to-day operations across Front Office, Butler, Housekeeping, Engineering, F&B, and other teams. You will ensure villas and guest areas meet Svara’s high standards and coordinate across departments.

This role requires a highly organised, guest-focused professional who can translate standards into consistent execution on the ground and promptly address operational and guest