Operational Manager

La Finca Management; Provinsi Bali; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

La Finca Management seeks an experienced Operational Manager to oversee day-to-day operations across its hospitality properties in Bali. You will drive operational excellence, uphold service standards, and coordinate across departments to improve performance.

You will lead department heads, manage budgets, monitor costs, and ensure guest satisfaction while complying with health and safety regulations. Mult-property oversight and travel between sites may be required.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years in hospitality operations with at least 2 years in a managerial role.
• Experience managing hotel, villa, resort, or multi-property operations preferred.
• Strong budgeting, cost control, and financial performance understanding.
• Excellent leadership, problem-solving, and communication skills.

Responsibilities

• Oversee and manage daily operations across all properties to ensure smooth and efficient business operations.
• Monitor operational performance and ensure all departments meet company standards, policies, and procedures.
• Develop, implement, and evaluate SOPs to improve operational efficiency and service quality.
• Lead, supervise, and coordinate department heads and operational teams to achieve company objectives.
• Monitor operational costs, budgets, and expenses to ensure effective cost control and profitability.
• Ensure high standards of guest satisfaction, service quality, and overall guest experience.
• Identify operational challenges and implement effective solutions to improve productivity and performance.
• Conduct regular operational inspections, evaluations, and performance reviews across properties.
• Coordinate with the management team regarding business strategies, operational targets, and improvement plans.
• Ensure compliance with company policies, health and safety regulations, and applicable government regulations.
• Drive continuous improvement initiatives to enhance operational efficiency and business performance.
• Prepare and present regular operational reports and performance updates to management.

Skills

Leadership

Team management

Decision making

Problem solving

Analytical

Organizational

Communication

Interpersonal skills

English

Bahasa Indonesia

Education

Bachelor's degree in Hospitality Management

Job description

We are looking for an experienced and results-driven Operational Manager to oversee and manage the day-to-day operations across our hospitality properties. The successful candidate will be responsible for ensuring operational excellence, maintaining service standards, improving business performance, and ensuring smooth coordination across all departments.

Key Responsibilities

• Oversee and manage daily operations across all properties to ensure smooth and efficient business operations.
• Monitor operational performance and ensure all departments meet company standards, policies, and procedures.
• Develop, implement, and evaluate Standard Operating Procedures (SOPs) to improve operational efficiency and service quality.
• Lead, supervise, and coordinate department heads and operational teams to achieve company objectives.
• Monitor operational costs, budgets, and expenses to ensure effective cost control and profitability.
• Ensure high standards of guest satisfaction, service quality, and overall guest experience.
• Identify operational challenges and implement effective solutions to improve productivity and performance.
• Conduct regular operational inspections, evaluations, and performance reviews across properties.
• Coordinate with the management team regarding business strategies, operational targets, and improvement plans.
• Ensure compliance with company policies, health and safety regulations, and applicable government regulations.
• Drive continuous improvement initiatives to enhance operational efficiency and business performance.
• Prepare and present regular operational reports and performance updates to management.

Requirements & Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in hospitality operations, with at least 2 years in a managerial position.
• Previous experience managing hotel, villa, resort, or multi-property operations is highly preferred.
• Strong leadership, team management, and decision-making skills.
• Excellent understanding of hospitality operations, guest service standards, and operational procedures.
• Strong knowledge of budgeting, cost control, and financial performance management.
• Excellent problem-solving, analytical, and organizational skills.
• Ability to manage multiple properties and handle operational challenges effectively.
• Strong communication and interpersonal skills.
• Fluent in English and Bahasa Indonesia.
• Willing to work in Bali and travel between properties when required.