Operations Officer: Document Processing & Data Entry

PT VFS Services Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT VFS Services Indonesia is seeking an Operations Officer to review documents, collect applications for processing, and manage inquiries via phone, email, or in person. The role includes handling cash transactions, ensuring data accuracy, and coordinating delivery logistics with consulates and partners.

The ideal candidate has a bachelor’s degree, data-entry experience, strong customer focus, and fluent English skills. This on-site position entails adherence to SOPs and timely processing.

Qualifications

• Bachelor's degree in any field is required.
• Experience in data entry.
• Customer oriented with good communication.
• Proficient in written and spoken English.

Responsibilities

• Review documents and collect applications for document processing.
• Address customer/applicant queries in person or via email and telephone.
• Handle cash and bank transactions with 100% accuracy.
• Record and maintain all application data with zero errors.
• Oversee the administration and logistics of document delivery to the consulate, applicant, or logistics company.
• Adhere to standard operating procedures, manuals, and guidelines without deviation.
• Inform applicants about available Value-Added Services and ensure delivery.
• Encourage applicants to provide feedback on the services and overall experience at the application center.
• Ensure that all processes are completed within the mandated turnaround time (TAT).

Skills

Data Entry

Customer Oriented

English Proficiency

Education

Bachelor's degree (S1) in any field

Job description

PT VFS Services Indonesia is seeking an Operations Officer to review documents, collect applications for processing, and manage inquiries via phone, email, or in person. The role includes handling cash transactions, ensuring data accuracy, and coordinating delivery logistics with consulates and partners.

The ideal candidate has a bachelor’s degree, data-entry experience, strong customer focus, and fluent English skills. This on-site position entails adherence to SOPs and timely processing.