Officer Operations (Makassar)

PT VFS Services Indonesia; Makassar; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

VFS Global in Makassar is seeking an Operations Officer to support document processing, review applications, and maintain accurate data entry for visa-related processes.

You will address customer inquiries in person, by email or telephone, and coordinate administration and logistics of document delivery to consulates or logistics partners, while adhering to SOPs and timelines.

Qualifications

• Minimum Bachelor's degree (S1) in any field.
• Experience in data entry.
• Proficiency in written and spoken English.

Responsibilities

• Review documents and collect applications for document processing.
• Address customer/applicant queries in person or via email and telephone.
• Handle cash and bank transactions when assigned, ensuring 100% accuracy.
• Record and maintain all application data, ensuring accurate data entry with zero errors.
• Oversee the administration and logistics of document delivery to the consulate, applicant, or logistics company.
• Adhere to standard operating procedures, manuals, and guidelines without deviation.
• Inform applicants about Value-Added Services and ensure delivery to applicants/customers.
• Encourage applicants to provide feedback on services and overall experience at the application center.
• Ensure that all processes are completed within the mandated turnaround time (TAT).

Skills

Data Entry

English Proficiency

Education

Bachelor's degree

Job description

VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and impartial tasks related to data management, and other citizen services for its client governments, enabling them to focus entirely on the critical task of assessment.

Qualifications & Experience

Minimum Bachelor's degree (S1) in any field

Experience in Data Entry

Proficiency in written and spoken Englis

Tasks & Responsibilities

Review documents and collect applications for document processing.

Address customer/applicant queries in person or via email and telephone.

Handle cash and bank transactions when assigned, ensuring 100% accuracy.

Record and maintain all application data, ensuring accurate and timely data entry with zero errors.

Oversee the administration and logistics of document delivery to the consulate, applicant, or logistics company.

Adhere to standard operating procedures, manuals, and guidelines without deviation.

Inform applicants about available Value-Added Services and ensure the delivery of these options to applicants/customers.

Encourage applicants to provide feedback on the services offered and their overall experience at the application center.

Ensure that all processes are completed within the mandated turnaround time (TAT).

Unlock job insights

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• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Officer?
• Do you have experience in a data entry role?
• Do you have experience in an administration role?
• How would you rate your English language skills?

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.