Document & Visa Officer

Hobi Holidays Tour; Jakarta Timur; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

SHW Journey Group is seeking a detail-oriented Document & Visa Officer to manage travel documents, visa applications, and related arrangements for guests on international departures. The role emphasizes accuracy in passport details, dates, and visa forms, with collaboration across sales, operations, and tour teams.

The ideal candidate holds a Diploma or Bachelor’s Degree and has experience in visa processing, travel documents, or customer service, with strong communication and basic computer

Qualifications

• Minimum education: Diploma / Bachelor’s Degree from any major.
• Experience in travel agency, visa processing, travel document administration, tour operations, or customer service is preferred.
• Strong attention to detail, especially in checking names, dates of birth, expiry dates, and visa forms.
• Able to work with deadlines, manage multiple departures, and stay organized under pressure.
• Good communication skills and basic computer skills, especially in Microsoft Office, Google Sheets, Google Drive, and email.

Responsibilities

• Manage guest travel documents, visa applications, travel insurance, and required supporting documents for international departures.
• Check the accuracy and completeness of guest documents, including passport validity, personal details, financial documents, and visa requirements.
• Prepare, submit, and monitor visa applications through embassies, visa centers, or official appointment systems.
• Follow up with guests regarding missing documents, revisions, biometric appointments, and visa status updates.
• Coordinate with sales, operations, and tour teams to ensure all guest documents are complete and ready before departure.

Skills

Attention to detail

Communication skills

Basic computer skills

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Google Sheets

Google Drive

Email

Job description

SHW Journey Group is a Travel, Hospitality, and Edu ecosystem. We are looking for a detail-oriented and responsible Document & Visa Officer to handle travel documents and visa arrangements for guests joining international departures.

Key Responsibilities

Manage guest travel documents, visa applications, travel insurance, and required supporting documents for international departures.

Check the accuracy and completeness of guest documents, including passport validity, personal details, financial documents, and destination-specific visa requirements.

Prepare, submit, and monitor visa applications through embassies, visa centers, or official appointment systems.

Follow up with guests regarding missing documents, revisions, biometric appointments, and visa status updates.

Coordinate with sales, operations, and tour teams to ensure all guest documents are complete and ready before departure.

Qualifications

Minimum education: Diploma / Bachelor's Degree from any major.

Previous experience in a travel agency, visa processing, travel document administration, tour operations, or customer service is preferred.

Strong attention to detail, especially in checking names, dates of birth, expiry dates, and visa forms.

Able to work with deadlines, manage multiple departures, and stay organized under pressure.

Good communication skills and basic computer skills, especially in Microsoft Office, Google Sheets, Google Drive, and email.

How many years' experience do you have as a Visa Officer?

Food, Hospitality & Tourism 11-50 employees

Hobi Holidays by PT Semesta Hobi Wisata is a company engaged in travel services both domestically and internationally. Established in 2017, we have served more than 15,000 customers and visited five continents worldwide. Hobi Holidays offers quality trip facilities and is accompanied by professional tour leaders. Hobi Holidays has also won several awards, including the Best Performance of Private Group (Indo Travel Group) in 2025.

Hobi Holidays by PT Semesta Hobi Wisata is a company engaged in travel services both domestically and internationally. Established in 2017, we have served more than 15,000 customers and visited five continents worldwide. Hobi Holidays offers quality trip facilities and is accompanied by professional tour leaders. Hobi Holidays has also won several awards, including the Best Performance of Private Group (Indo Travel Group) in 2025.