Operations Manager

the mango suites and loft; Provinsi Bali; On-site; IDR 200,880,000 - 334,800,000; Full time

Benefits offered by this job

Competitive remuneration based on 경험

Grow with a new brand

Supportive environment

Job summary

The Mango Suites and Loft in Berawa, Canggu, Bali seeks an Operations Manager to lead the opening and daily operations of a 21-key property (Studio Rooms and Lofts). You will establish operational standards, elevate guest experience, and drive overall performance.

Lead pre-opening preparations, recruit and train staff, oversee Front Office, Housekeeping, Engineering, and Guest Services, and ensure service consistency across all units.

Qualifications

• Minimum of 3 years in a supervisory or managerial role in hospitality.
• Experience in pre-opening or new property setup is an advantage.
• Strong leadership, communication, and organizational skills.
• Fluency in English; Bahasa Indonesia proficiency is a plus.

Responsibilities

• Lead pre-opening preparations including recruitment, SOP development, and setup.
• Oversee day-to-day operations across Front Office, Housekeeping, Engineering, and Guest Services.
• Ensure service excellence and consistency across all units.
• Recruit, train, and supervise staff to build a high-performing team.
• Monitor upkeep, cleanliness, and maintenance schedules.
• Manage cost control, procurement, and inventory systems.
• Implement operational policies, procedures, and quality standards.
• Collaborate with management and marketing to hit performance and financial goals.
• Handle guest relations and service recovery to maintain satisfaction.
• Ensure compliance with policies, regulations, and safety standards.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Multitasking

Hands-on

Tools

Microsoft Office

Hospitality systems

Job description

We are seeking a motivated and experienced Operations Manager to lead the opening and daily operations of a new property in Berawa,Canggu consisting of 21 keys of Studio Room and Lofts.

This is an exciting opportunity to join a growing brand and play a key role in establishing its operational standards, guest experience, and overall performance.

Key Responsibilities:

• Lead pre-opening preparations, including recruitment, SOP development, and operational setup.
• Oversee and manage day-to-day operations across all departments (Front Office, Housekeeping, Engineering, and Guest Services).
• Ensure service excellence and consistency across all units.
• Recruit, train, and supervise staff to build a motivated, high-performing team.
• Monitor property upkeep, cleanliness, and maintenance schedules.
• Manage cost control, procurement, and inventory systems.
• Implement operational policies, procedures, and quality standards.
• Collaborate with management and marketing teams to achieve performance and financial goals.
• Handle guest relations, feedback, and service recovery to maintain guest satisfaction.
• Ensure compliance with company policies, local regulations, and safety standards.

Qualifications & Requirements:

• Minimum of 3 years of experience in a supervisory or managerial role in the hospitality industry (villa, resort, or serviced apartment).
• Previous experience in pre-opening or new property setup is an advantage.
• Strong leadership, communication, and organizational skills.
• Excellent command of English (both spoken and written); Bahasa Indonesia proficiency is a plus.
• Hands-on, proactive, and committed to operational excellence.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office and hospitality systems.

We Offer:

• Competitive remuneration based on experience
• Opportunity to grow with a new and expanding hospitality brand
• Supportive and collaborative work environment