Resort Manager - Indonesia

DHC Partners; Indonesia; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

DHC Partners is seeking a Resort Manager to lead a boutique property on a remote island. The ideal candidate will ensure warm, professional, culturally sensitive service and set up robust systems and teams from the ground up.

Responsibilities include overseeing guest experience, daily operations, sustainability initiatives, community engagement, and staff development. English and Bahasa fluency are expected, with on-site residency. Apply to join this unique hospitality venture.

Qualifications

• Proven experience in resort, hotel, or hospitality management.
• Preferable experience in boutique, luxury, or remote properties.
• Fluent in English and Bahasa.
• Must be willing to live on-site in a remote island location.
• Hands-on, proactive and willing to support the team in all areas.

Responsibilities

• Oversee guest experience and service standards across a boutique environment.
• Manage daily operations including housekeeping, front office, F&B, activities and maintenance.
• Coordinate staff scheduling, daily briefings, and inter-department communication.
• Maintain high operational efficiency in remote-location logistics and staffing.
• Lead a small, diverse team with empathy and clear communication.
• Train and mentor local staff to build hospitality skills and cultural collaboration.
• Foster a respectful work culture and ensure service aligns with the resort's boutique vision.
• Develop and maintain relationships with local communities and suppliers.

Skills

Guest relations

Operations management

Team leadership

Staff training

Cultural sensitivity

Education

Bachelor's degree in Hospitality

Job description

We are seeking a Resort Manager who can embody these values and lead the property with warmth, professionalism, and cultural sensitivity. The ideal candidate will also have strong preopening experience, capable of setting up systems, operations, and teams from the ground up.

Key Responsibilities

Guest Experience & Service Excellence

• Maintain consistent 5-star service standards tailored to a boutique environment.
• Build genuine relationships with guests, learning their preferences and anticipating needs.
• Handle guest inquiries and feedback with grace, quick problem-solving, and a sense of hospitality.

Daily Operations Management

• Oversee all daily operations including housekeeping, front office, F&B, activities, beach operations, spa (if applicable), and maintenance.
• Ensure all villas and facilities are well-maintained, clean, safe, and functioning.
• Coordinate scheduling, daily briefings, and communication among staff.
• Maintain high operational efficiency despite remote-areas challenges (supply logistics, staffing, equipment, communication)
• Lead a small, diverse team with empathy and clear communication.
• Train and mentor local staff, focusing on hospitality skills, confidence building, and cultural collaboration.
• Foster a positive, respectful work culture that empowers staff and encourages teamwork.
• Ensure all departments deliver service aligned with the resort’s boutique, personal, and culturally respectful vision.

Cultural & Community Engagement

• Build respectful relationships with local communities, village leaders, and suppliers.
• Ensure that cultural representation is authentic and not commercialized or exploitative.

Sustainability & Environmental Stewardship

• Uphold the resort’s sustainability values—energy, waste, water management, responsible sourcing.
• Lead initiatives to reduce environmental impact.
• Support conservation efforts and nature-based activities provided by the resort.
• Manage budget, operational costs, and financial reporting.
• Monitor occupancy, revenue, and forecasting.
• Oversee procurement, especially considering the logistical limitations of a remote location.
• Ensure compliance with local regulations and licenses.

Experience & Activity Coordination

• Manage and curate beach activities, nature adventures, cultural tours, and bespoke guest experiences.
• Maintain high safety standards for all activities
• Work closely with local guides or partners to deliver authentic, meaningful adventures.

Leadership Qualities We Require

• Warm, Genuine Hospitality
• Cultural Sensitivity & Respect
• Adaptability & Problem-Solving
• Commitment to Sustainability
• High-Level Professionalism

Ideal Candidate Profile

• Proven experience in resort, hotel, or hospitality management, preferably in boutique, luxury, or remote properties
• Passion for culture, community, and nature.
• Ability to live on-site and embrace remote-island life.
• Fluent in English and Bahasa
• Hands-on, proactive, and willing to support the team in all areas when needed.

Please note that only shortlisted candidates will be contacted for the next stage of the selection process.