Operations Manager

Digiphoto Entertainment Imaging; Jakarta Utara; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

PT Digiphoto Imaging Indonesia (DEI), part of DEI Global, is seeking an experienced Operations Manager to lead multi-site operations across Indonesia.

You will be responsible for overall operational performance, sales and profitability, people leadership, and partner relationships, driving KPIs, ensuring SOPs, and coordinating with HR, Finance, Marketing, and IT.

Qualifications

• Minimum 5 years of managerial experience in multi-site operations (retail/hospitality or similar).
• Proven ability to manage large teams across multiple sites and drive revenue.
• Strong experience with P&L, budgeting, forecasting, cost control and KPI management.
• Excellent leadership, communication, and stakeholder management skills.
• Good command of English in a multinational environment.
• Willing to travel frequently across Indonesia.

Responsibilities

• Lead and manage multiple sites to achieve operational, sales, service, and profitability targets.
• Drive revenue growth and monitor key business KPIs, identifying opportunities to improve sales, productivity, and overall site performance.
• Manage P&L, budgets, forecasts, operating costs, manpower costs, and financial performance across assigned operations.
• Lead, coach, and develop Site Managers, Team Leaders, and operational teams, ensuring effective manpower planning, recruitment, training, and performance management.
• Ensure consistent implementation of company SOPs, operational standards, inventory controls, and guest service standards across all sites.
• Build and maintain strong relationships with business partners and key stakeholders, ensuring their operational and service expectations are effectively managed.
• Analyze site performance and implement corrective action and improvement plans where required.
• Work closely with HR, Finance, Marketing, Supply Chain, Inventory, IT, and other functions to support business performance.
• Ensure compliance with company policies and applicable local regulations, with accurate and timely reporting to senior management.

Skills

People leadership

Multi-site operations management

Sales performance & P&L management

Budgeting & forecasting

KPI management

Stakeholder management

English proficiency

Job description

PT Digiphoto Imaging Indonesia (DEI) is part of DEI Global, a global leader in souvenir imaging delivering end-to-end solutions that combine storytelling, technology, and seamless operations.

We are looking for an experienced Operations Manager to lead and oversee our multi-site operations in Indonesia. The role will be responsible for overall operational performance, sales and profitability, people leadership, and partner relationships across assigned locations.

Key Responsibilities

Lead and manage multiple sites to achieve operational, sales, service, and profitability targets.

Drive revenue growth and monitor key business KPIs, identifying opportunities to improve sales, productivity, and overall site performance.

Manage P&L, budgets, forecasts, operating costs, manpower costs, and financial performance across assigned operations.

Lead, coach, and develop Site Managers, Team Leaders, and operational teams, ensuring effective manpower planning, recruitment, training, and performance management.

Ensure consistent implementation of company SOPs, operational standards, inventory controls, and guest service standards across all sites.

Build and maintain strong relationships with business partners and key stakeholders, ensuring their operational and service expectations are effectively managed.

Analyze site performance and implement corrective action and improvement plans where required.

Work closely with HR, Finance, Marketing, Supply Chain, Inventory, IT, and other functions to support business performance.

Ensure compliance with company policies and applicable local regulations, with accurate and timely reporting to senior management.

Requirements

Minimum 5 years of relevant managerial experience in retail or multi-site operations, preferably within a multinational/global retail, leisure, attractions, hospitality, entertainment, or other customer-facing business.

Proven experience managing multiple sites/outlets and sizeable operational teams.

Strong commercial understanding with hands-on experience in sales performance, P&L, budgeting, forecasting, cost control, and KPI management.

Proven track record in driving revenue, operational performance, and profitability.

Strong leadership, people management, coaching, and decision-making skills.

Strong partner/stakeholder management and customer service orientation.

Good analytical, problem-solving, communication, and presentation skills.

Good command of English, both written and spoken, with the ability to communicate effectively in a multinational environment.

Comfortable working in a fast-paced, target-driven operational environment.

Willing to travel frequently across Indonesia as required.

DEI (Digiphoto Entertainment Imaging) is the world’s leading souvenir imaging provider to theme parks, water parks, resorts and leisure attractions. DEI aims to be the global leader in capturing guests’ memorable experiences by providing the highest quality imaging services and solutions. With a pool of highly motivated and talented employees, DEI ensures that technologies used are up-to -date and exceptional guest services are provided.

DEI currently operates with over 2500 trained professionals working in more than 300 partner sites worldwide. Till date, it’s presence spans across UAE, Singapore, Malaysia, Kuwait, Maldives, Indonesia, Thailand, UK, India, USA, Hong Kong, Macau and Canada.

DEI (Digiphoto Entertainment Imaging) is the world’s leading souvenir imaging provider to theme parks, water parks, resorts and leisure attractions. DEI aims to be the global leader in capturing guests’ memorable experiences by providing the highest quality imaging services and solutions. With a pool of highly motivated and talented employees, DEI ensures that technologies used are up-to -date and exceptional guest services are provided.

DEI currently operates with over 2500 trained professionals working in more than 300 partner sites worldwide. Till date, it’s presence spans across UAE, Singapore, Malaysia, Kuwait, Maldives, Indonesia, Thailand, UK, India, USA, Hong Kong, Macau and Canada.

What can I earn as an Operations Manager