Operations Manager

Daewoong Bio Indonesia; Buleleng; On-site; IDR 300,000,000 - 600,000,000; Full time

Benefits offered by this job

Top-tier rewards: competitive salary

Performance-based incentives

Autonomy & growth

Global opportunities

Expert training

Job summary

Munduk Wellness Resort, opening May 2026 in Munduk, Bali, seeks an Operations Manager to oversee daily resort operations across front office, housekeeping, maintenance, security, and F&B where applicable. You will lead guest relations, coordinate with Sales & Marketing, manage budgets, and drive continuous improvement while ensuring safety and service excellence.

You will develop teams, monitor KPIs, and ensure adherence to SOPs and company policies within Indonesian regulations.

Qualifications

• Demonstrated leadership experience in hospitality, hotel, resort, or a comparable service operation.
• Strong operational planning, team leadership, communication, problem-solving, and follow-up skills.
• Understanding of guest-service standards, room readiness, housekeeping, maintenance coordination, and security procedures.
• Experience with budgeting, cost analysis, and preventive maintenance planning.
• English proficiency and/or Korean language ability is an advantage for coordination within the wider group.

Responsibilities

• Oversee daily resort operations across front office, reservations, housekeeping, maintenance, security, and other operational functions.
• Monitor occupancy, room readiness, guest arrivals and departures, staffing, and facility conditions.
• Lead guest relations and service recovery, handling requests and complaints promptly.
• Coordinate with Sales & Marketing on occupancy forecasts, promotions, events, and partnerships.
• Supervise housekeeping, maintenance, and facility management for cleanliness and safety.
• Oversee restaurant and Food & Beverage operations where applicable, ensuring quality and cost efficiency.
• Ensure compliance with SOPs, quality standards, safety requirements, and emergency procedures.
• Develop dept heads and teams, ensuring accountability and cross-department collaboration.
• Monitor costs and performance; prepare regular operational reports.
• Identify gaps and implement corrective actions and continuous improvement initiatives.
• Coordinate resort projects and guest-experience initiatives with timely execution.
• Provide insights to management to support profitability and long-term performance.

Skills

Leadership

Hospitality operations

Staff planning

Operational reporting

Excel/Sheets

Education

Bachelor's in Hospitality Management

Tools

PMS

Channel managers

Reservation systems

Job description

Oversee daily resort operations across front office, reservations, housekeeping, maintenance, security, and other operational functions to ensure smooth operations and consistent service standards.

Monitor occupancy, room readiness, guest arrivals and departures, staffing, and facility conditions to ensure operational efficiency and guest satisfaction.

Lead guest relations and service recovery, ensuring guest requests, feedback, and complaints are handled promptly and professionally.

Coordinate with Sales & Marketing on occupancy forecasts, room sales, promotions, events, partnerships, and other commercial initiatives.

Supervise housekeeping, maintenance, and facility management to maintain cleanliness, asset reliability, safety, and overall resort readiness.

Oversee restaurant and Food & Beverage operations, where applicable, ensuring service quality, hygiene, food safety, and cost efficiency.

Ensure compliance with company policies, SOPs, quality standards, workplace safety requirements, and emergency response procedures.

Lead, coach, and develop department heads, supervisors, and operational teams to maintain performance, accountability, and effective cross-department collaboration.

Monitor operational costs, resource utilization, and departmental performance while ensuring service quality and adherence to approved budgets.

Prepare regular operational reports covering guest satisfaction, occupancy, staffing, maintenance, safety, costs, and improvement initiatives.

Identify operational gaps, service issues, and process inefficiencies, and implement corrective actions and continuous improvement initiatives.

Coordinate resort projects, special events, and guest‑experience initiatives, ensuring timely execution and alignment with business objectives.

Provide operational insights and recommendations to management to support business planning, profitability, and long‑term resort performance.

Ensure all operational decisions, expenditure, and guest compensation remain within delegated authority and approved company policies.

Who We’re Excited to Meet:

Required Qualification:

Demonstrated leadership experience in hospitality, hotel, resort, or a comparable service operation.

Strong operational planning, team leadership, communication, problem-solving, and follow‑up skills.

Good understanding of guest-service standards, room readiness, housekeeping, maintenance coordination, and security procedures.

Understanding of restaurant / Food & Beverage operations where these form part of the property’s operating model.

Ability to coordinate multiple departments, prioritize under pressure, and make sound operational decisions within delegated authority.

Working knowledge of SOP implementation, service recovery, cost awareness, operational reporting, and performance monitoring.

Ability to monitor staffing, attendance, shift planning, training, and team performance.

Professional conduct, accountability, adaptability, and commitment to continuous improvement.

Proficiency in Microsoft Excel, Google Sheets, or similar tools for operational reporting.

Ability to work on‑site in Munduk, Bali, and comply with Company policies and applicable Indonesian laws and regulations.

Preferred Qualifications:

Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field; equivalent relevant experience may be considered.

Experience overseeing resort or hotel operations across multiple departments.

Familiarity with Property Management Systems (PMS), online travel agencies (OTAs), channel managers, and reservation systems.

Experience monitoring occupancy, average daily rate, revenue, guest feedback, and other relevant hospitality KPIs.

Experience coordinating Food & Beverage, wellness, recreation, or guest‑experience programs, where relevant to the resort.

Experience with budgeting, cost analysis, vendor management, and preventive maintenance planning.

Experience supporting pre‑opening, refurbishment, service‑quality improvement, or operational standardization projects.

Familiarity with Indonesian hospitality practices, local stakeholders, and applicable regulatory requirements.

English proficiency and/or Korean language ability is an advantage for coordination within the wider group.

Recruitment Details:

Your Team

Munduk Wellness Resort

Discover healing in nature at Munduk Wellness Resort.

Munduk Wellness Resort, opening in May 2026, will be Daewoong Group’s second Seonmaeul — expanding the philosophy of Korea’s first science‑based well‑aging healing resort into Bali. Backed by years of expertise from Healience Seonmaeul, which pioneered evidence‑based programs for eating, exercise, mind, and lifestyle rhythms, Munduk will redefine what it means to heal in harmony with nature.

Located 1,200 meters above sea level in North Bali, Munduk will serve as a wellness basecamp where yoga, meditation, and natural healing programs meet smart farm education and sustainable living practices. By combining nature with science‑based wellness, it offers guests more than rest, it provides a transformative way to restore balance and embrace healthier living.

As part of Daewoong Group’s hospitality portfolio, which includes coworking, coliving, wellness hubs, and resorts, Munduk expands the ecosystem of wellness and community in Bali, setting a new benchmark for meaningful and sustainable retreat experiences.

Company Introduction

Daewoong Group is a major global healthcare leader from Korea, operating in diverse fields including pharmaceuticals, biotechnology, medical devices, and health supplements. With a presence in over 100 countries and a network of 8 branches across Asia and the US, Daewoong drives innovation through 5 worldwide R&D centers and partners with more than 100 companies globally.

In Indonesia, Daewoong employs over 360 talented professionals working across multiple locations including Jakarta, Bali, Bekasi, and Surabaya. We are committed to expanding our business further while considering Indonesia a trusted partner growing together. Daewoong actively invests in talent development and contributes to local communities through various CSR initiatives focused on education, health, and social welfare.

By joining Daewoong, you become part of a company with the scale, vision, and resources to empower your career and make a global impact in healthcare.

DBI is a hospitality company based in Bali, aiming to become a leading player in Southeast Asia. We operate BWork, Bali’s No.1 coworking space, where global talents connect work, wellness, and community.

Led by veterans from Korea’s 6‑star hotel and premium spa industries, we combine world‑class expertise with local innovation. Our mission is to create hospitality experiences that go beyond lodging and workspaces by integrating wellness, lifestyle, and community. Our portfolio includes BLive (coliving), BFriends (K‑wellness hub), BNesta (villas), Munduk Wellness Resort (wellness resort), and AlamKulKul Resort (beachfront symposium resort), with more projects to come.

DBI offers professionals the chance to grow across a diverse hospitality platform while contributing to Bali’s community and economy. DBI continues to expand and strengthen its position as a competitive hospitality platform in Bali and Southeast Asia.

By joining Daewoong, you become part of a company with the scale, vision, and resources to empower your career and make a global impact in healthcare.

Global Presence

Founded in 1945, a global healthcare leader

Top in overseas subsidiaries among Korean pharma

8 Branch Operations in Asia & US

5 R&D Centers Worldwide

100+ Partners Worldwide

No.1 pharmaceutical company in Korea

Over 4,500 employees in Korea

100+ Indonesian Talents Working in Korea

360+ Employees in Daewoong Indonesia

Celebrating Our Journey

Outstanding Foreign Investment Company Award by the Indonesian Government (2022)

Recognition for Women‑Friendly Corporate Culture & Diversity Management Award (2022)

Our Commitment at Daewoong:

Top‑Tier Rewards: Competitive salary and performance‑based incentives.

Autonomy & Growth: A workplace that trusts you to lead, learn, and grow.

Meaningful Work: Contribute to a triple win — employee growth, customer satisfaction, and societal advancement.

Expert Training: Direct learning from Korean hospitality and wellness leaders.

Global Opportunities: From Korea trips to overseas placements, your career can go international.

Our Culture

At Daewoong, we believe healthcare is more than medicine; it’s about creating better lives. Guided by our WIN‑WIN‑WIN philosophy, we grow together with our people, customers, and society. We value autonomy, encouraging our team to work in their own best way, choosing where, when, and how they feel most focused. Growth is our priority: we set bold goals, learn continuously, and embrace feedback. Here, work isn’t just a job; it’s a chance to do something meaningful and impactful.

Meet Our Inspiring People:

Trust + Autonomy = Growth | My Journey to GM in 3 Years https://www.youtube.com/watch?v=4r4CdnswBlY

From Analyst to GM in 3 Years Here’s How I Did It https://www.youtube.com/watch?v=wPBWRvSGpGI

The Trust That Let Me Work My Way And Grow Faster https://www.youtube.com/watch?v=CNaknZH-pno

A Company That Rewards You for What You Actually Do https://www.youtube.com/watch?v=fw1c9ASOKIk

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an operations manager?
• Which of the following types of qualifications do you have?
• How many years experience in Resort Management do you have?

Pharmaceuticals, Biotechnology & Medical Devices 11-50 employees

Daewoong Group is Korea’s leading healthcare company, founded in 1945 to improve lives through innovation and total healthcare solutions. Since entering Indonesia in 2005, we’ve been more than a provider — we’ve been a trusted growth partner. From producing biosimilars, stem cells, and botulinum toxin to building research centers and developing talent, our role continues to evolve. Today, we go beyond medicine through our Healthy Life in Bali initiative — expanding into coworking, aesthetics, co‑living, and wellness — to help people live, work, and grow better.

Daewoong Group is Korea’s leading healthcare company, founded in 1945 to improve lives through innovation and total healthcare solutions. Since entering Indonesia in 2005, we’ve been more than a provider — we’ve been a trusted growth partner. From producing biosimilars, stem cells, and botulinum toxin to building research centers and developing talent, our role continues to evolve. Today, we go beyond medicine through our Healthy Life in Bali initiative — expanding into coworking, aesthetics, co‑living, and wellness — to help people live, work, and grow better.

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What can I earn as an Operations Manager