Operations & Guest Experience Manager

Pt Surya Kitama Indonesia; Pontianak; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring the highest levels of hospitality and service across the lobby and guest areas.

As the on-site leader, you will coordinate with departments, handle guest issues, supervise team members, and provide daily reporting on service performance and incidents.

A high school diploma or GED and at least one year of related experience are required, with a focus on guest relations, safety, and Brand standards.

Qualifications

• High school diploma or GED.

Responsibilities

• Oversees property operations to ensure hospitality standards.
• Manages guest relations and resolves guest issues.
• Communicates variations to departments promptly.
• Sends MOD report to departments on a daily basis.
• Leads and guides team members to maintain service excellence.

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring the highest levels of hospitality and service across the lobby and guest areas.

As the on-site leader, you will coordinate with departments, handle guest issues, supervise team members, and provide daily reporting on service performance and incidents.

A high school diploma or GED and at least one year of related experience are required, with a focus on guest relations, safety, and Brand standards.