Hospitality Ops & Guest Experience Leader

Pt Kirana Daya Megatama; Pontianak; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee daily property operations and ensure exceptional hospitality. You will represent management, resolve guest issues, and guide the front-of-house flow in the lobby.

The role requires a high school diploma or GED and at least 1 year of related experience, with a focus on delivering outstanding guest experiences and maintaining service standards.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a related professional area.

Responsibilities

• Oversee property operations as the Manager on Duty and ensure high hospitality standards.
• Coordinate with departments to resolve guest or property issues promptly.
• Send MOD reports to departments daily and track service issues.
• Improve service performance and ensure compliance with policies and SOPs.
• Manage guest relations and support profitability and cost-control efforts.

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee daily property operations and ensure exceptional hospitality. You will represent management, resolve guest issues, and guide the front-of-house flow in the lobby.

The role requires a high school diploma or GED and at least 1 year of related experience, with a focus on delivering outstanding guest experiences and maintaining service standards.