Operational Villa Manager Assist

BALIMMO DEVELOPMENT GROUP; Provinsi Bali; On-site; IDR 180,000,000 - 340,000,000; Full time

Job summary

BALIMMO DEVELOPMENT GROUP in Bali is seeking an experienced Villa Operations Manager to design and implement all operational processes, including check-in/out, maintenance, service quality, and owner relations. You will lead cross functional teams and set the standard for guest experience across properties.

The role requires a minimum of 5 years in villa management or hospitality on Bali, fluent English and Bahasa Indonesia (French is a plus), and a proven ability to train and motivate diverse

Qualifications

• Minimum 5 years in villa management or hospitality in Bali.
• Fluent in English and Bahasa Indonesia; French is a plus.
• Strong experience in team management and process implementation.
• Excellent organizational skills with attention to detail.
• Natural leadership: motivate, train, and inspire diverse teams.

Responsibilities

• Designing and implementing all operational processes (check-in/out, maintenance, service quality, owner relations, etc.).
• Supporting HR in recruiting and training operational staff (housekeepers, pool attendants, gardeners, villa managers, etc.).
• Establishing a quality control and cost optimization system.
• Developing and monitoring performance KPIs (guest satisfaction, occupancy rate, operational efficiency).
• Working with construction and real estate branches to offer integrated services; representing the brand to clients and partners.

Skills

Team management

Leadership

Communication

Customer service mindset

Organizational skills

Tools

PMS

CRM

Excel/Google Sheets

Job description

Designing and implementing alloperational processes(check-in/out, maintenance, service quality, owner relations, etc.).

Supporting the HR department inrecruiting and trainingoperational staff (housekeepers, pool attendants, gardeners, villa managers, etc.).

Establishing aquality control and cost optimization system.

Developing and monitoringperformance KPIs(guest satisfaction, occupancy rate, operational efficiency).

Working in synergy with ourconstruction and real estate branchesto offer an integrated and distinctive service.

Representing the brand with professionalism and ambition towards clients, partners, and property owners.

Requirement :

Minimum 5 years of proven experiencein villa management, hospitality, or hotel operations in Bali.

Fluent in both English and Bahasa Indonesia(French is a plus).

Strong experience inteam managementand process implementation.

Excellent organizational skills and a strong eye for detail.

Natural leadership: ability tomotivate, train, and inspirediverse teams.

Outstandingcommunication skills(written and spoken) and strong customer service mindset.

Proficiency withdigital management tools(PMS, CRM, Excel/Google Sheets, etc.).

Personal qualities:responsible, autonomous, proactive, ambitious, and result-oriented.