Junior Manager Uluwatu

Balinest Villa Management; Kuta Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Balinest Villas is seeking a Junior Operational Manager to support daily operations across Bali's premier villa portfolio. You will lead supervisors, ensure housekeeping and maintenance standards, and coordinate guest services with Reservations and security teams.

Ideal candidates have at least 3 years in hospitality or villa operations, strong English, and proven ability to manage multiple villas, schedules and maintenance tasks in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in hospitality, villa management or hotel operations.
• Excellent spoken and written English for professional communication.
• Strong knowledge of housekeeping standards, guest services and maintenance.
• Experience managing teams and coordinating daily operational activities.
• Comfortable using computers, Google Sheets and operational management software.
• Willing to work flexible hours, including weekends and public holidays.
• Oversee villa supervisors and ensure adherence to standards.
• Train and coach supervisors at least weekly.
• Monitor housekeeping quality to meet Balinest standards.
• Support supervisors when they are unavailable or on days off.
• Assist other Junior Managers in covering operations as needed.
• Monitor bookings, guest communications and daily villa activities.
• Ensure smooth check-in and check-out procedures.
• Resolve guest complaints and operational issues promptly.
• Escalate major issues to Senior Manager or Reservations when needed.
• Coordinate VIP requests and special arrangements.
• Check with security regarding incidents and guest feedback.
• Organise preventive maintenance (AC, water heater, etc.).
• Coordinate emergency repairs with MEP teams and vendors.
• Block villa calendars during maintenance with Reservations.
• Maintain daily maintenance log for higher management.
• Maintain inventory records for each villa.
• Submit monthly inventory reports to Senior/Area Manager.
• Organise monthly purchasing; avoid unnecessary bulk buys.
• Consult Senior/Area Manager before significant purchases.
• Obtain owner approval for purchases > IDR 2,500,000 via Area Manager.
• Manage petty cash and submit receipts for reimbursement.

Responsibilities

• Oversee villa supervisors and ensure they follow company standards.
• Coordinate with Reservations to block villa calendars during maintenance.
• Monitor housekeeping quality and guest satisfaction across villas.
• Coordinate with MEP teams, vendors and contractors for maintenance.
• Handle guest communications and daily villa activities.
• Support supervisors during days off or absences and assist other Junior Managers.
• Ensure smooth guest check-in and check-out procedures and responses to issues.
• Escalate major problems to Senior Manager or Reservations team when needed.
• Organise preventive maintenance and coordinate emergency repairs promptly.
• Maintain logs, inventories and monthly reports for reporting purposes.
• Manage purchasing with approvals and petty cash handling.

Skills

Team leadership

Communication

Problem solving

Organization

Attention to detail

Working under pressure

Proactivity

Time management

Tools

Google Sheets

Property management software

Computers

Job description

Balinest Villas is one of Bali's leading villa management companies, managing over 600 villas across Canggu, Uluwatu, Ubud, and surrounding areas.

We specialize in villa management, guest experience, housekeeping, maintenance, and daily operations, ensuring high hospitality standards for both guests and property owners.

As our company continues to grow, we are looking for a Junior Operational Manager to join our team and support our daily operations.

• Minimum 3 years of experience in hospitality, villa management, or hotel operations.
• Good spoken and written English for professional communication.
• Strong knowledge of housekeeping standards, guest services and property maintenance.
• Experience managing teams and coordinating daily operational activities.
• Comfortable using computers, Google Sheets and operational management software.
• Ability to work flexible hours, including weekends and public holidays when required.
• Oversee villa supervisors and ensure they follow company operational standards.
• Conduct training and coaching sessions with supervisors at least once per week.
• Monitor housekeeping quality and ensure villas meet Balinest standards.
• Support supervisors during their days off or when they are unavailable.
• Assist other Junior Managers in covering operational responsibilities when needed.
• Monitor bookings, guest communications and daily villa activities.
• Ensure smooth and professional check‑in and check‑out procedures.
• Support supervisors in resolving guest complaints and operational issues.
• Escalate major issues to the Senior Manager, Reservations Team or higher management when necessary.
• Coordinate special requests and arrangements for VIP guests.
• Check with the security team every morning regarding overnight incidents, emergencies or guest feedback.
• Organise preventive maintenance, including AC servicing, water heater maintenance and other routine work.
• Coordinate emergency repairs, including leaks, electrical issues, plumbing problems and other urgent maintenance.
• Communicate with MEP teams, vendors and contractors to ensure maintenance is completed efficiently.
• Coordinate with the Reservations Team to block villa calendars when maintenance requires temporary closure.
• Maintain a daily updated maintenance log for review by higher management.
• Maintain accurate inventory records for every assigned villa.
• Conduct and submit monthly inventory reports to the Senior or Area Manager.
• Organise purchasing on a monthly basis and avoid unnecessary bulk purchases covering several months.
• Consult the Senior or Area Manager before making significant purchases.
• Ensure owner approval is obtained for purchases exceeding IDR 2,500,000, coordinated through the Area Manager.
• Manage assigned petty cash responsibly and maintain accurate expense records.
• Submit all receipts to the Accounting Team through the designated petty cash group for reimbursement and replenishment.

Scope of Authority

The Junior Operational Manager is responsible for daily operational execution and team supervision but does not have final authority over:

• Property owner communications and final approvals.
• Staffing allocation across operational areas.
• Hiring and termination decisions.
• Strategic budgets and major financial decisions.

These responsibilities remain under the Senior Manager, Area Manager or higher management.

We are looking for someone who demonstrates:

• Teamwork & Leadership: Able to motivate, support and collaborate with supervisors and colleagues.
• Fast Response & Proactivity: Responds quickly to messages, guest concerns and operational emergencies.
• Strong Communication: Communicates clearly and professionally in English, both verbally and in writing.
• Problem‑Solving: Finds practical solutions independently and knows when to raise issues.
• Organisation & Time Management: Able to manage multiple villas, priorities and deadlines simultaneously.
• Attention to Detail: Maintains high standards in housekeeping, maintenance, inspections and guest satisfaction.
• Ability to Work Under Pressure: Remains calm and efficient during emergencies and high‑demand periods.

Join Balinest Villas and become part of a growing hospitality team dedicated to delivering excellent villa management and guest experiences across Bali.