Villa Operations Leader: Guest Experience & Efficiency

BALIMMO DEVELOPMENT GROUP; Provinsi Bali; Sur place; IDR 180 000 000 - 340 000 000; Plein temps

Résumé du poste

BALIMMO DEVELOPMENT GROUP in Bali is seeking an experienced Villa Operations Manager to design and implement all operational processes, including check-in/out, maintenance, service quality, and owner relations. You will lead cross functional teams and set the standard for guest experience across properties.

The role requires a minimum of 5 years in villa management or hospitality on Bali, fluent English and Bahasa Indonesia (French is a plus), and a proven ability to train and motivate diverse

Qualifications

• Minimum 5 years in villa management or hospitality in Bali.
• Fluent in English and Bahasa Indonesia; French is a plus.
• Strong experience in team management and process implementation.
• Excellent organizational skills with attention to detail.
• Natural leadership: motivate, train, and inspire diverse teams.

Responsabilités

• Designing and implementing all operational processes (check-in/out, maintenance, service quality, owner relations, etc.).
• Supporting HR in recruiting and training operational staff (housekeepers, pool attendants, gardeners, villa managers, etc.).
• Establishing a quality control and cost optimization system.
• Developing and monitoring performance KPIs (guest satisfaction, occupancy rate, operational efficiency).
• Working with construction and real estate branches to offer integrated services; representing the brand to clients and partners.

Connaissances

Team management

Leadership

Communication

Customer service mindset

Organizational skills

Outils

PMS

CRM

Excel/Google Sheets

Description du poste

BALIMMO DEVELOPMENT GROUP in Bali is seeking an experienced Villa Operations Manager to design and implement all operational processes, including check-in/out, maintenance, service quality, and owner relations. You will lead cross functional teams and set the standard for guest experience across properties.

The role requires a minimum of 5 years in villa management or hospitality on Bali, fluent English and Bahasa Indonesia (French is a plus), and a proven ability to train and motivate diverse