OPERATIONAL MANAGER

PT. TROPICALLY GROUP BALI; Denpasar; On-site; IDR 480,000,000 - 720,000,000; Full time

Job summary

Tropically Group Bali is seeking an Operational Manager to oversee day-to-day operations across multiple villas and properties in Bali, ensuring service quality and adherence to company standards. You will coordinate departments, implement SOPs, and drive continuous improvement to deliver guest-ready properties.

The role requires strong leadership, English fluency, and the ability to travel between locations to manage diverse teams and projects in a dynamic hospitality environment.

Qualifications

• Minimum five years of experience in villa management, hotel operations, hospitality, property management, or a related field.
• Proven experience overseeing multiple properties, departments, or operational teams.
• Strong leadership, coordination, delegation, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Able to manage multiple priorities and operational challenges across different locations.
• Able to follow management direction while also working independently and making sound operational decisions.
• Fluent English communication skills, both written and spoken.
• Possess a valid driving licence and be able to travel regularly between properties and operational locations.

Responsibilities

• Oversee and coordinate the overall day-to-day operations of the group and its managed properties.
• Ensure consistent operational standards, service quality, and company procedures are implemented across all properties.
• Manage and coordinate operational departments and teams, including housekeeping, engineering, laundry, security, guest services, and other support functions.
• Develop, implement, and continuously improve group-wide SOPs, policies, workflows, and operational standards in accordance with management directives.
• Implement new operational systems and company software, ensuring teams follow the required workflows and procedures correctly.
• Monitor the performance, attendance, discipline, productivity, and development of operational teams across the group.
• Coordinate staffing requirements, team allocation, operational coverage, and resource planning between properties.
• Conduct regular property inspections and operational reviews to identify issues, risks, and opportunities for improvement.
• Coordinate maintenance, repairs, preventive maintenance, renovations, and other technical or operational projects across the group.
• Ensure all properties are properly maintained, clean, functional, compliant, and guest-ready.

Skills

Leadership

Communication

Fluent English

Multisite management

Problem solving

Job description

The Operational Manager will be responsible for ensuring consistent service standards, improving operational systems, supporting property teams, managing resources, and effectively implementing management decisions and directives. The role requires close coordination with guests, vendors, contractors, and internal departments across the business.

Key responsibilities

Oversee and coordinate the overall day-to-day operations of the group and its managed properties.

Ensure consistent operational standards, service quality, and company procedures are implemented across all properties.

Manage and coordinate operational departments and teams, including housekeeping, engineering, laundry, security, guest services, and other support functions.

Develop, implement, and continuously improve group-wide SOPs, policies, workflows, and operational standards in accordance with management directives.

Implement new operational systems and company software, ensuring teams follow the required workflows and procedures correctly.

Monitor the performance, attendance, discipline, productivity, and development of operational teams across the group.

Coordinate staffing requirements, team allocation, operational coverage, and resource planning between properties.

Conduct regular property inspections and operational reviews to identify issues, risks, and opportunities for improvement.

Coordinate maintenance, repairs, preventive maintenance, renovations, and other technical or operational projects across the group.

Ensure all properties are properly maintained, clean, functional, compliant, and guest-ready.

About you

Minimum five years of experience in villa management, hotel operations, hospitality, property management, or a related field.

Proven experience overseeing multiple properties, departments, or operational teams.

Strong leadership, coordination, delegation, and problem-solving skills.

Excellent communication and interpersonal skills.

Strong organizational and time-management abilities.

Able to manage multiple priorities and operational challenges across different locations.

Able to follow management direction while also working independently and making sound operational decisions.

Able to remain calm, organized, and effective under pressure.

Fluent English communication skills, both written and spoken.

Possess a valid driving licence and be able to travel regularly between properties and operational locations.

About us

Tropically is a Bali-based property and hospitality management company managing private villas and hospitality properties.

Competitive salary based on experience.

Opportunity to lead and improve the overall operations of a growing Bali-based property and hospitality group.

Professional and dynamic working environment.

Opportunity to work across multiple properties, departments, and business functions.

Opportunity for career development and increased responsibility.