Onsite Customer Success & Onboarding Pro – Jakarta

Viction Generation; Jakarta Pusat; Presencial; IDR 48.000.000 - 72.000.000; Jornada completa

Descripción de la vacante

Viction Generation in Jakarta, Indonesia is seeking a Customer Relations Officer to handle day-to-day communication with learners and community members, ensuring a positive experience across touchpoints. You will respond to inquiries, provide onboarding support, and help users navigate the platform.

You will monitor feedback, support customer satisfaction and retention initiatives, and collaborate with internal teams to improve services and content.

Formación

• Strong customer service and support skills to handle inquiries and resolve issues effectively.
• Clear and professional communication with customers and internal teams.
• Experience in customer-facing roles, preferably in education, fintech, or digital platforms.

Responsabilidades

• Handle day-to-day communication with learners and community members across touchpoints.
• Respond to inquiries and provide timely customer support.
• Assist users with onboarding and platform navigation, and resolve issues.

Conocimientos

Customer Service

Communication

Customer Retention

Education sector experience

On-site work

Descripción del empleo

Viction Generation in Jakarta, Indonesia is seeking a Customer Relations Officer to handle day-to-day communication with learners and community members, ensuring a positive experience across touchpoints. You will respond to inquiries, provide onboarding support, and help users navigate the platform.

You will monitor feedback, support customer satisfaction and retention initiatives, and collaborate with internal teams to improve services and content.