Customer Experience Lead — Jakarta (On-Site)

Viction.id; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Viction.id in Jakarta is seeking a Customer Relations Officer to handle customer inquiries across channels and provide timely information about learning and trading education services. This full-time, on-site role focuses on delivering a positive experience for learners and community members.

You will manage client interactions, follow up on feedback or complaints, coordinate with internal teams, and contribute insights to improve the customer journey.

Qualifications

• Strong interpersonal skills and focus on customer satisfaction.
• Customer support and client relations to manage inquiries.
• Analytical skills to interpret feedback and improve service.
• Excellent Bahasa Indonesia; English is an advantage.
• On-site Jakarta with strong time management and organizational skills.
• Experience in customer-facing roles in education/fintech/digital platforms is beneficial.
• Familiarity with trading or interest in trading education is a plus.
• Diploma or bachelor’s degree in Communications/Business/Marketing preferred.

Responsibilities

• Handle customer inquiries across channels and provide accurate information.
• Ensure a positive learner and community experience.
• Manage client interactions and follow up on feedback or complaints.
• Coordinate with internal teams to resolve issues.
• Maintain communication records and monitor customer satisfaction.
• Support community engagement initiatives.
• Provide insights to improve the customer journey.

Skills

Interpersonal skills

Customer support

Client relations

Analytical skills

Time management

Organizational skills

Verbal and written communication

Education

Diploma or Bachelor's degree in Communications/Business/Marketing

Job description

Viction.id in Jakarta is seeking a Customer Relations Officer to handle customer inquiries across channels and provide timely information about learning and trading education services. This full-time, on-site role focuses on delivering a positive experience for learners and community members.

You will manage client interactions, follow up on feedback or complaints, coordinate with internal teams, and contribute insights to improve the customer journey.