Customer Relations & Support Advisor - On Site Jakarta

Viction.id; Jakarta Pusat; On-site; IDR 108,000,000 - 144,000,000; Full time

Job summary

VictionX in Jakarta is seeking a Customer Relations Officer to manage day-to-day client interactions and provide high-quality support across channels, on-site in Jakarta. You will monitor client feedback, maintain strong relationships, and collaborate with internal teams to resolve issues and assist with trading-related services, while keeping detailed records and aiding client onboarding.

This role emphasizes professionalism, integrity, and precise documentation to continually improve service

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relations.
• Experience in customer support and customer satisfaction, with a focus on service quality and responsiveness.
• Analytical skills to understand client needs, interpret feedback, and identify service improvement opportunities.
• Prior experience in client relations or customer-facing roles in financial services or trading environments is an advantage.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a high level of professionalism and integrity.
• Strong organizational skills and attention to detail, including accurate documentation of client interactions.
• Diploma or bachelor’s degree in Business, Finance, Communications, or a related field preferred.

Responsibilities

• Manage day-to-day client interactions across channels.
• Address inquiries and provide high-quality customer support.
• Monitor client feedback and work to improve satisfaction.
• Maintain strong client relationships through timely information sharing.
• Collaborate with internal teams to resolve issues and assist with trading-related services.
• Maintain detailed records of client interactions and support onboarding.
• Contribute to continuous improvement of customer service processes.

Skills

Interpersonal skills

Customer service

Analytical skills

Communication skills

Indonesian language

English proficiency

Education

Business/Finance/Comms degree

Job description

VictionX in Jakarta is seeking a Customer Relations Officer to manage day-to-day client interactions and provide high-quality support across channels, on-site in Jakarta. You will monitor client feedback, maintain strong relationships, and collaborate with internal teams to resolve issues and assist with trading-related services, while keeping detailed records and aiding client onboarding.

This role emphasizes professionalism, integrity, and precise documentation to continually improve service