Customer Relations Specialist: Learner Experience (Jakarta)

Viction Generation; Jakarta Pusat; Presencial; IDR 150 000 000 - 230 000 000; Tempo integral

Resumo da oferta

Viction Generation is seeking a Customer Relation professional to manage day-to-day customer interactions across digital channels, ensuring a positive learner experience with educational products and services.

You will collaborate with content and marketing teams to relay customer insights, support campaigns, and contribute to community engagement initiatives, while maintaining accurate records and building strong relationships.

Qualificações

• Strong customer-facing skills for professional responses.
• Experience in improving customer satisfaction and retention.
• Excellent bilingual communication (English and Bahasa Indonesia).
• On-site work in Jakarta; proficient with CRM tools.

Responsabilidades

• Provide timely customer support across digital channels.
• Address issues and feedback to improve learner experience.
• Help maintain high levels of customer satisfaction and retention.
• Relay customer insights to content and marketing teams to support campaigns and community initiatives.
• Maintain accurate records of customer interactions and follow up consistently.

Conhecimentos

Customer service

Client communication

CRM usage

Retention focus

Formação académica

Diploma/degree in Communications or related field

Ferramentas

CRM software

Descrição da oferta de emprego

Viction Generation is seeking a Customer Relation professional to manage day-to-day customer interactions across digital channels, ensuring a positive learner experience with educational products and services.

You will collaborate with content and marketing teams to relay customer insights, support campaigns, and contribute to community engagement initiatives, while maintaining accurate records and building strong relationships.