Customer Relations Staff (Area Jakarta)

Viction.id; Jakarta Pusat; In loco; IDR 120.000.000 - 180.000.000; Tempo pieno

Descrizione del lavoro

Viction.id is seeking a Customer Relations Officer for its Jakarta area to handle inquiries across channels and ensure a positive learner experience. The role emphasizes timely information sharing and issue resolution, with on-site work in Jakarta, Indonesia.

Strong interpersonal, customer-facing and analytic skills are essential. Bahasa Indonesia fluency is required; English is an advantage, and a relevant degree is preferred to support education and fintech trading education services.

Competenze

• Strong interpersonal and customer-satisfaction focus.
• Customer support and client relations skills.
• Analytical skills to interpret feedback and improve service.
• Excellent Bahasa Indonesia verbal and written; English helpful.
• On-site Jakarta work with good time management.
• Experience in customer-facing roles in education/fintech/digital platforms.
• Familiar with trading or financial markets.
• Degree in Communications, Business, or Marketing preferred.

Mansioni

• Handle customer inquiries across channels and provide timely information about services.
• Maintain communication records and monitor customer satisfaction.
• Support community engagement initiatives and coordinate with internal teams.
• Follow up on feedback or complaints and improve the customer journey.

Conoscenze

Interpersonal skills

Customer support

Client relations

Analytical skills

Bahasa Indonesia

English proficiency

Customer-facing experience

Trading knowledge

Formazione

Diploma or bachelor’s degree in Communications/Business/Marketing

Descrizione del lavoro

The Customer Relations Officer (Jakarta Area) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for handling customer inquiries across various channels, providing timely and accurate information about Viction.id’s trading education services, and ensuring a positive experience for learners and community members. The Customer Relations Officer will manage client interactions, follow up on feedback or complaints, and coordinate with internal teams to resolve issues and improve services. Daily tasks include maintaining communication records, monitoring customer satisfaction, supporting community engagement initiatives, and contributing insights to enhance the overall customer journey.

Qualifications:

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
• Candidates should possess Customer Support and Client Relations skills to manage inquiries and build long-term relationships.
• Candidates should possess Analytical Skills to interpret customer feedback and identify areas for service improvement.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Ability to work on-site in Jakarta, Indonesia, with strong time management and organizational skills.
• Experience in customer-facing roles, preferably in education, fintech, or digital platforms, is beneficial.
• Familiarity with trading, financial markets, or a strong interest in learning about trading education is a plus.
• Diploma or bachelor’s degree in Communications, Business, Marketing, or a related field is preferred.