Customer Experience Officer - Jakarta Education Platform

Viction.id; Jakarta Pusat; Vor Ort; IDR 120.000.000 - 180.000.000; Vollzeit

Zusammenfassung

Viction.id is seeking a Customer Relations Officer for its Jakarta area to handle inquiries across channels and ensure a positive learner experience. The role emphasizes timely information sharing and issue resolution, with on-site work in Jakarta, Indonesia.

Strong interpersonal, customer-facing and analytic skills are essential. Bahasa Indonesia fluency is required; English is an advantage, and a relevant degree is preferred to support education and fintech trading education services.

Qualifikationen

• Strong interpersonal and customer-satisfaction focus.
• Customer support and client relations skills.
• Analytical skills to interpret feedback and improve service.
• Excellent Bahasa Indonesia verbal and written; English helpful.
• On-site Jakarta work with good time management.
• Experience in customer-facing roles in education/fintech/digital platforms.
• Familiar with trading or financial markets.
• Degree in Communications, Business, or Marketing preferred.

Aufgaben

• Handle customer inquiries across channels and provide timely information about services.
• Maintain communication records and monitor customer satisfaction.
• Support community engagement initiatives and coordinate with internal teams.
• Follow up on feedback or complaints and improve the customer journey.

Kenntnisse

Interpersonal skills

Customer support

Client relations

Analytical skills

Bahasa Indonesia

English proficiency

Customer-facing experience

Trading knowledge

Ausbildung

Diploma or bachelor’s degree in Communications/Business/Marketing

Jobbeschreibung

Viction.id is seeking a Customer Relations Officer for its Jakarta area to handle inquiries across channels and ensure a positive learner experience. The role emphasizes timely information sharing and issue resolution, with on-site work in Jakarta, Indonesia.

Strong interpersonal, customer-facing and analytic skills are essential. Bahasa Indonesia fluency is required; English is an advantage, and a relevant degree is preferred to support education and fintech trading education services.