Costumer Relation Staff (Jakarta)

Viction.id; Jakarta Pusat; In loco; IDR 90.000.000 - 150.000.000; Tempo pieno

Descrizione del lavoro

Viction.id in Jakarta is seeking a Customer Relations Officer to handle customer inquiries across channels and provide timely information about learning and trading education services. This full-time, on-site role focuses on delivering a positive experience for learners and community members.

You will manage client interactions, follow up on feedback or complaints, coordinate with internal teams, and contribute insights to improve the customer journey.

Competenze

• Strong interpersonal skills and focus on customer satisfaction.
• Customer support and client relations to manage inquiries.
• Analytical skills to interpret feedback and improve service.
• Excellent Bahasa Indonesia; English is an advantage.
• On-site Jakarta with strong time management and organizational skills.
• Experience in customer-facing roles in education/fintech/digital platforms is beneficial.
• Familiarity with trading or interest in trading education is a plus.
• Diploma or bachelor’s degree in Communications/Business/Marketing preferred.

Mansioni

• Handle customer inquiries across channels and provide accurate information.
• Ensure a positive learner and community experience.
• Manage client interactions and follow up on feedback or complaints.
• Coordinate with internal teams to resolve issues.
• Maintain communication records and monitor customer satisfaction.
• Support community engagement initiatives.
• Provide insights to improve the customer journey.

Conoscenze

Interpersonal skills

Customer support

Client relations

Analytical skills

Time management

Organizational skills

Verbal and written communication

Formazione

Diploma or Bachelor's degree in Communications/Business/Marketing

Descrizione del lavoro

The Customer Relations Officer (Jakarta Area) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for handling customer inquiries across various channels, providing timely and accurate information about Viction.id’s trading education services, and ensuring a positive experience for learners and community members. The Customer Relations Officer will manage client interactions, follow up on feedback or complaints, and coordinate with internal teams to resolve issues and improve services. Daily tasks include maintaining communication records, monitoring customer satisfaction, supporting community engagement initiatives, and contributing insights to enhance the overall customer journey.

Qualifications:

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
• Candidates should possess Customer Support and Client Relations skills to manage inquiries and build long-term relationships.
• Candidates should possess Analytical Skills to interpret customer feedback and identify areas for service improvement.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Ability to work on-site in Jakarta, Indonesia, with strong time management and organizational skills.
• Experience in customer-facing roles, preferably in education, fintech, or digital platforms, is beneficial.
• Familiarity with trading, financial markets, or a strong interest in learning about trading education is a plus.
• Diploma or bachelor’s degree in Communications, Business, Marketing, or a related field is preferred.