Customer Relations Officer (Jakarta)

Viction Generation; Jakarta Pusat; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Viction Generation in Jakarta, Indonesia is seeking a Customer Relations Officer to handle day-to-day communication with learners and community members, ensuring a positive experience across touchpoints. You will respond to inquiries, provide onboarding support, and help users navigate the platform.

You will monitor feedback, support customer satisfaction and retention initiatives, and collaborate with internal teams to improve services and content.

Qualifications

• Strong customer service and support skills to handle inquiries and resolve issues effectively.
• Clear and professional communication with customers and internal teams.
• Experience in customer-facing roles, preferably in education, fintech, or digital platforms.

Responsibilities

• Handle day-to-day communication with learners and community members across touchpoints.
• Respond to inquiries and provide timely customer support.
• Assist users with onboarding and platform navigation, and resolve issues.

Skills

Customer Service

Communication

Customer Retention

Education sector experience

On-site work

Job description

The Customer Relations Officer member will handle day-to-day communication with learners and community members, ensuring a positive experience across all touchpoints and channels. Responsibilities include responding to inquiries, providing timely customer support, and assisting users with onboarding, platform navigation, and issue resolution. The role also involves monitoring feedback, contributing to customer satisfaction and retention initiatives, and collaborating with internal teams to improve services and content. This is a full-time, on-site role based in Jakarta, Indonesia, requiring close coordination with the team at the Sudirman office.

Qualifications :

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess solid Communication skills to interact clearly and professionally with customers and internal teams.
• Candidates should possess Customer Satisfaction and Customer Retention skills to help build long-term relationships and enhance user loyalty.
• Relevant experience in customer-facing roles, preferably in education, fintech, or digital platforms.
• Ability to work on-site in South Jakarta, manage multiple tasks, and maintain accuracy and responsiveness.
• Familiarity with trading or an interest in financial education is an advantage.
• Proficiency in Indonesian and basic English communication is beneficial.