Learner Support & Relations Specialist

Viction.id; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Viction.id in Jakarta is seeking a Customer Relations Officer to handle daily inquiries via chat, phone and email. This on-site role focuses on maintaining strong learner relationships and guiding users through educational content and services.

You will monitor satisfaction, resolve issues, document interactions, and contribute ideas to improve community engagement and retention, collaborating with internal teams.

Qualifications

• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or related field.
• Fluency in Bahasa Indonesia; English is an advantage.
• Experience in customer service or community management preferred.
• Comfort with CRM or ticketing systems and common office software.

Responsibilities

• Handle daily customer inquiries via chat, phone and email.
• Maintain strong client relationships and follow up on feedback.
• Monitor customer satisfaction and resolve issues promptly.
• Document interactions and prepare basic reports on trends.
• Collaborate with internal teams to improve user experience and engagement.

Skills

Interpersonal skills

Customer support

Analytical thinking

Bahasa Indonesia

CRM familiarity

Multitasking

CS/community exp

Education

Diploma or Bachelor's degree in Business/Communications/Marketing/Psychology or related field

Tools

CRM systems

Office software

Job description

Viction.id in Jakarta is seeking a Customer Relations Officer to handle daily inquiries via chat, phone and email. This on-site role focuses on maintaining strong learner relationships and guiding users through educational content and services.

You will monitor satisfaction, resolve issues, document interactions, and contribute ideas to improve community engagement and retention, collaborating with internal teams.