Customer Relation Staff (Jakarta Area)

Viction.id; Jakarta Pusat; Presencial; IDR 66 960 000 - 111 600 000; Tempo integral

Resumo da oferta

Viction.id in Jakarta is seeking a Customer Relations Officer to handle daily inquiries via chat, phone and email. This on-site role focuses on maintaining strong learner relationships and guiding users through educational content and services.

You will monitor satisfaction, resolve issues, document interactions, and contribute ideas to improve community engagement and retention, collaborating with internal teams.

Qualificações

• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or related field.
• Fluency in Bahasa Indonesia; English is an advantage.
• Experience in customer service or community management preferred.
• Comfort with CRM or ticketing systems and common office software.

Responsabilidades

• Handle daily customer inquiries via chat, phone and email.
• Maintain strong client relationships and follow up on feedback.
• Monitor customer satisfaction and resolve issues promptly.
• Document interactions and prepare basic reports on trends.
• Collaborate with internal teams to improve user experience and engagement.

Conhecimentos

Interpersonal skills

Customer support

Analytical thinking

Bahasa Indonesia

CRM familiarity

Multitasking

CS/community exp

Formação académica

Diploma or Bachelor's degree in Business/Communications/Marketing/Psychology or related field

Ferramentas

CRM systems

Office software

Descrição da oferta de emprego

Company Description

Viction.id (Victory Education) is an education-focused platform that helps Gen Z and Millennials understand trading through engaging, research-based learning. The company delivers simple, relatable content across YouTube, social media, and its website, emphasizing real-time strategies rather than hype. Located in Sudirman, South Jakarta, Viction.id offers mentorship and insights from industry practitioners to build confident and informed traders. The team is committed to making trading education accessible, fun, and grounded in solid analysis, encouraging learners to take smart, well-informed steps in the trading world.

Role Description

The Customer Relation Officer is a full-time, on-site role based in Jakarta, Indonesia. This position is responsible for handling daily customer inquiries via chat, phone, and email, ensuring timely and accurate responses. The role includes maintaining strong client relationships, following up on user feedback, and supporting learners in navigating Viction.id’s educational content and services. The Customer Relation Officer will monitor customer satisfaction, resolve issues, and collaborate with internal teams to improve user experience. The role also involves documenting interactions, preparing basic reports on customer trends, and contributing ideas to enhance community engagement and retention.

Qualifications

• Strong Interpersonal Skills and Client Relations abilities to build trust and maintain positive relationships with learners and partners.
• Customer Support and Customer Satisfaction skills to respond to inquiries, address concerns, and ensure a high-quality service experience.
• Analytical Skills to interpret customer feedback, identify patterns, and suggest improvements to processes and communication.
• Effective verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Comfort working with digital tools, CRM or customer ticketing systems, and common office software.
• Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced, education-focused environment.
• Previous experience in customer service, community management, or client-facing roles is preferred.
• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field is beneficial.