Officer Operations

PT VFS Services Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

VFS Global in Jakarta, Indonesia, is seeking an Operations Officer to review applications for document processing and address inquiries in person, by email, or by phone. You will handle cash transactions, maintain precise data entry, and oversee document delivery logistics with adherence to SOPs and TAT.

The role requires a minimum bachelor's degree and proven data entry experience, with strong written and spoken English.

Qualifications

• Bachelor's degree (S1) in any field.
• Experience in data entry.
• Customer oriented with strong English communication.

Responsibilities

• Review documents and collect applications for documents processing.
• Address customer/applicant queries in person or via email and telephone.
• Handle cash and bank transactions when assigned, ensuring 100% accuracy.
• Record and maintain all application data, ensuring accurate and timely data entry with zero errors.
• Oversee the administration and logistics of documents delivery to the consulate, applicant, or logistics company.
• Adhere to standard operating procedures, manuals, and guidelines without deviation.
• Inform applicants about available Value-Added Services and ensure the delivery of these options to applicants/customers.
• Encourage applicants to provide feedback on the services offered and their overall experience at the application center.
• Ensure that all processes are completed within the mandated turnaround time (TAT).

Skills

Data Entry

Customer Oriented

English proficiency

Education

Bachelor's degree

Job description

VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and impartial tasks related to documents, identity management, and other citizen services for its client governments, enabling them to focus entirely on the critical task of assessment.

Qualifications & Experience

Minimum bachelor's degree (S1) in any field

Experience in Data Entry

Customer Oriented

Proficiency in written and spoken English

Tasks & Responsibilities

Review documents and collect applications for documents processing.

Address customer/applicant queries in person or via email and telephone.

Handle cash and bank transactions when assigned, ensuring 100% accuracy.

Record and maintain all application data, ensuring accurate and timely data entry with zero errors.

Oversee the administration and logistics of documents delivery to the consulate, applicant, or logistics company.

Adhere to standard operating procedures, manuals, and guidelines without deviation.

Inform applicants about available Value-Added Services and ensure the delivery of these options to applicants/customers.

Encourage applicants to provide feedback on the services offered and their overall experience at the application center.

Ensure that all processes are completed within the mandated turnaround time (TAT).

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Officer?
• Which of the following types of qualifications do you have?
• Do you have a Bachelor Degree?
• How would you rate your English language skills?
• Do you have experience in a data entry role?
• Which of the following languages are you fluent in?

VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.