Senior Program Assistant, IRCC

International Trade; Jakarta Pusat; Presencial; IDR 233.096.000 - 284.895.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lebaran Bonus

Medical insurance

Other benefits

Descripción de la vacante

The Embassy of Canada to Indonesia, located in Jakarta, seeks an Administrative Officer to pre‑assess visa and permit applications, verify documents, and support program integrity. A bachelor’s degree is required, with 2+ years in government/diplomatic settings and 2+ years using MS Office.

This on-site, full‑time role includes overtime as needed and a competitive LES package. Responsibilities include researching and interviewing applicants, preparing reports, translating as needed, and

Formación

• Bachelor's degree from a recognized university.
• Proof of education must be provided.
• Minimum 2 years office experience in a government, diplomatic mission or international organization.
• Minimum 2 years of recent experience with MS Office applications (Word, Excel).
• At least 1 year of client service experience (in-person or phone).

Responsabilidades

• Pre-assesses visa and permit applications in accordance with legislation, regulations and departmental instructions.
• Analyzes applications with supporting documents to identify issues and determine need for additional documentation or interviews.
• Conducts fact-finding to obtain and verify information related to case processing and program integrity.
• Verifies requirements using electronic systems and communicates with contacts.
• Identifies high-profile or sensitive cases and notifies the responsible officer.
• Contributes to reporting, liaison, and program integrity activities.
• Translates documents and interviews as required.
• Participates in training and development of colleagues.
• Supports the Program Manager with financial management including budgeting and travel claims.
• May supervise staff as required.
• Performs other duties as required.

Educación

Bachelor's degree from a recognized university

Descripción del empleo

Salary: IDR258,995,718 per annum and benefits (Lebaran Bonus, Medical insurance, and other benefits)

Term Details: This position is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in Indonesia.

Job Function: Administrative

Classification: LE - A3

Location: the Embassy of Canada to Indonesia

Number of Vacancies: 1

Closing date for application: 25 October, 2026 at 23:59 UTC/GMT +7:00

SUMMARY OF DUTIES

• Pre-assesses visa and permit applications in accordance with legislation, regulations, and departmental instructions.
• Analyzes visa and permit applications with supporting documentation to identify anomalous, inconsistent or questionable information, and determine the need for additional documentation and applicant interviews. Prepares recommendations or other reports as required for the responsible officer.
• Conducts research, including fact-finding interviews, to obtain and verify information related to case processing, quality assurance, and program integrity. May counsel clients on processes and procedures.
• Uses a variety of means, including electronic systems, to verify requirements, to document information, to conduct research, to complete verifications as well as to communicate with contacts.
• Identifies high profile, sensitive or problematic cases and brings these to the attention of the responsible officer or the Migration Program Manager.
• Contributes to reporting and liaison, program integrity, engagement activities such as promotion and outreach, and Visa Application Centre (VAC) stewardship.
• Makes recommendations for service delivery changes on own initiative or through working groups.
• Translates documents and interviews as required.
• Participates in training and development of colleagues.
• Supports the Program Manager with financial management including but not limited to budgeting, submission and tracking of requests for approval, travel claims and other expense claims.
• May supervise staff as required.
• Performs other duties as required.

AREA OF SELECTION

This position requires:

Bachelor's degree from a recognized university

Note: Candidates will be required to provide proof of their education

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels.

Experience

In order to perform the duties relevant to this job, the following experience is required.

• At least two (2) years experience working in an office environnement for a government agency, diplomatic mission, international organisation.
• At least two (2) years of recent* experience working in an office environment using electronic systems, the internet, and standard MS Office applications (e.g. Word, Excel, etc.)
• At least one (1) year of client service experience, including in-person or phone interactions with the public or representatives of institutions (e.g. banks, educational institutions, or government agencies)

* "Recent" is defined as within the last three (3) years

All competencies will be assessed. All competencies must be met prior to appointment.

• Organizational and Contextual:
  • Knowledge of the society,cultureand economy of Indonesia
• Organization and Coordination
• Initiative and Action Orientation
• Focus on quality and details
• Resilience and adaptability
• Judgement and discretion
• Working with others and horizontal leadership

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

OPERATIONAL REQUIREMENTS

Operational requirements will be assessed on a meet/does not meet basis and can be used to determine right fit of a candidate for the position.

• Hours of work are 37.5 hours per week: Monday to Thursday from 07:30 to 16:15; Friday from 07:30 to 13:00;
• Able and willing to work overtime, including evenings and/or weekends, on short notice;
• Able and willing to work in a high-volume, fast-paced environment;
• Able and willing to work on certain Indonesian public holidays in accordance with the Embassy's holiday schedule;
• Able and willing to work on-site at the Embassy on a full-time basis. This position is not eligible for the Embassy of Canada's LES work from home policy "Work Outside Mission Premises" (WOMP) arrangement.

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.

IMPORTANT NOTES

Carefully review the following:

• Please note that the Embassy of Canada to Indonesia does not sponsor work authorizations directly or indirectly.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the Embassy of Canada to Indonesia does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at [e-mail] to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to Indonesia, which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.