Citizen Services Operations Specialist

PT VFS Services Indonesia; Jakarta Utara; Sur place; IDR 44 640 000 - 89 280 000; Plein temps

Résumé du poste

VFS Global in Jakarta, Indonesia, is seeking an Operations Officer to review applications for document processing and address inquiries in person, by email, or by phone. You will handle cash transactions, maintain precise data entry, and oversee document delivery logistics with adherence to SOPs and TAT.

The role requires a minimum bachelor's degree and proven data entry experience, with strong written and spoken English.

Qualifications

• Bachelor's degree (S1) in any field.
• Experience in data entry.
• Customer oriented with strong English communication.

Responsabilités

• Review documents and collect applications for documents processing.
• Address customer/applicant queries in person or via email and telephone.
• Handle cash and bank transactions when assigned, ensuring 100% accuracy.
• Record and maintain all application data, ensuring accurate and timely data entry with zero errors.
• Oversee the administration and logistics of documents delivery to the consulate, applicant, or logistics company.
• Adhere to standard operating procedures, manuals, and guidelines without deviation.
• Inform applicants about available Value-Added Services and ensure the delivery of these options to applicants/customers.
• Encourage applicants to provide feedback on the services offered and their overall experience at the application center.
• Ensure that all processes are completed within the mandated turnaround time (TAT).

Connaissances

Data Entry

Customer Oriented

English proficiency

Formation

Bachelor's degree

Description du poste

VFS Global in Jakarta, Indonesia, is seeking an Operations Officer to review applications for document processing and address inquiries in person, by email, or by phone. You will handle cash transactions, maintain precise data entry, and oversee document delivery logistics with adherence to SOPs and TAT.

The role requires a minimum bachelor's degree and proven data entry experience, with strong written and spoken English.