Visa Officer

Spun Srl; Jakarta Pusat; Hybrid; IDR 96,000,000 - 144,000,000; Full time

Job summary

SPUN in Jakarta is seeking a Visa Officer to manage end-to-end visa applications, coordinating with clients, field officers, and authorities to ensure timely submissions and accurate documentation.

The role requires 1–2 years of visa handling or travel administration, strong attention to detail, and excellent English communication. The position offers a hybrid work arrangement in South Jakarta, with opportunities to collaborate across teams.

Qualifications

• 1–2 years of visa handling or admin in travel/agency settings.
• Familiarity with embassy procedures and document requirements.
• High attention to detail and ability to multitask under time pressure.
• Excellent written and spoken English communication.
• Ability to work independently and with internal and external teams.

Responsibilities

• Receive, manage, and process all visa application documents from clients.
• Ensure documents are complete and submitted on time to embassies/visa centers.
• Prepare and update document status in the internal system.
• Schedule visa appointments and provide clear client instructions.

Skills

Attention to detail

Communication

English proficiency

Time management

Independent worker

Job description

SPUN is seeking a Visa Officer to manage end-to-end visa application processes, ensuring smooth coordination between clients, field officers, and relevant authorities. This role is ideal for someone detail-oriented, organized, and experienced in handling travel documentation and embassy procedures.

Key Responsibilities

Receive, manage, and process all required documents for visa application documents from clients.

Ensure all visa-related documents are complete and submitted on time, from initial collection to embassy/visa center submission.

Prepare and update document status in the internal system.

Schedule visa appointments (if required) and provide clear instructions to clients.

Provide regular updates and accompany clients throughout the visa process until final decision (approved/rejected).

Handle form-filling, document preparation, and arrange documents according to embassy/visa center guidelines.

Handle add-ons services to support visa application process if needed (travel itinerary, hotel booking, flight booking, travel insurance, etc)

Coordinate with Field Officer for on-the-ground support in visa processing.

Working Conditions

Working location: South Jakarta (Hybrid WFH + WFO)

Requirements

1–2 years of experience in visa handling, travel agency operations, or related administrative roles.

Familiarity with embassy procedures and document requirements is essential.

High attention to detail and the ability to multitask under time pressure.

Excellent communication skills, both written and spoken.

Proficiency in English is required (written and conversational).

Able to work independently as well as collaborate with internal teams and external partners.

Able to prioritize tasks.