OFFICER - CUSTOMER CARE & TENANT RELATIONS

PT. Summarecon Agung Tbk; Jakarta Pusat; Vor Ort; IDR 55.800.000 - 89.280.000; Vollzeit

Zusammenfassung

SUMMARECON MALL MAKASSAR is seeking an Entry Level Officer for Customer Care & Tenant Relations to join the team in Makassar. You will provide service and information to customers and tenants, following established service standards and ensuring prompt, helpful responses.

Fresh graduates are welcome; the role involves handling inquiries, coordinating with departments to resolve issues, and building strong relationships through proactive communication.

Qualifikationen

• Bachelor's degree in a related field.
• Fresh graduates are welcome; experience in customer service or related roles is a plus.
• Good understanding of customer service and tenant relations.
• Strong communication and interpersonal skills; patient and team-oriented.

Aufgaben

• Provide service and information to customers and tenants per established standards.
• Handle and follow up on inquiries, complaints, feedback, and needs.
• Coordinate with relevant departments to resolve customer and tenant issues.
• Build and maintain good relationships with customers and tenants through responsive communication.
• Record feedback and assist in preparing reports on customer care and tenant relations activities.

Kenntnisse

Communication skills

Interpersonal skills

Customer oriented

Teamwork

Patience

Ausbildung

Bachelor's degree

Jobbeschreibung

OFFICER - CUSTOMER CARE & TENANT RELATIONS (SUMMARECON MALL MAKASSAR)

SUMMARECON MALL MAKASSAR

Entry Level

Requirements:

• Minimum Bachelor’s degree (S1) in Communication, Marketing, Business Management, Hospitality, or a related field.
• Fresh graduates are welcome to apply; experience in Customer Service, Customer Care, Tenant Relations, Hospitality, or a related position will be an advantage.
• Good understanding of customer service, complaint handling, customer experience, and tenant relations.
• Able to handle customer and tenant inquiries and complaints, and coordinate with relevant departments to ensure proper issue resolution.
• Strong communication and interpersonal skills, customer oriented, responsive, patient, and able to work effectively as part of a team.

Job Description:

• Provide service and information to customers and tenants in accordance with established service standards.
• Handle and follow up on customer and tenant inquiries, complaints, feedback, and needs.
• Coordinate with relevant departments in handling customer and tenant issues and ensure proper follow up.
• Build and maintain good relationships with customers and tenants through responsive communication and service.
• Record and document customer and tenant feedback, and assist in preparing reports related to customer care and tenant relations activities.