COORDINATOR - CUSTOMER CARE & TENANT RELATIONS

PT. Summarecon Agung Tbk; Jakarta Pusat; Vor Ort; IDR 133.920.000 - 200.880.000; Vollzeit

Zusammenfassung

SUMMARECON MALL MAKASSAR seeks a Coordinator - Customer Care & Tenant Relations to supervise services, handle complaints, and coordinate with departments to ensure timely, effective resolutions while upholding service standards.

The ideal candidate has a Bachelor's degree in a related field and 2–3 years in customer service or tenant relations, with strong communication, negotiation, and problem-solving skills, and a service‑oriented mindset.

Qualifikationen

• Minimum 2–3 years in customer service, customer relations, tenant relations, hospitality, or related role.
• Good understanding of customer service, tenant relations, complaint handling, and CRM.
• Strong communication, problem-solving, and negotiation skills.
• Service-oriented with ability to build and maintain good relationships with customers and tenants.

Aufgaben

• Supervise customer care and tenant relations services per standards.
• Handle and follow up on complaints and feedback, ensuring resolution.
• Coordinate with relevant departments to resolve issues and monitor follow-up.
• Maintain regular communication with tenants to address their needs and satisfaction.
• Prepare service reports and evaluate customer experience quality.

Kenntnisse

Customer service

Tenant relations

Complaint handling

Negotiation skills

Ausbildung

Bachelor’s degree in related field

Jobbeschreibung

COORDINATOR - CUSTOMER CARE & TENANT RELATIONS (SUMMARECON MALL MAKASSAR)

SUMMARECON MALL MAKASSAR

Experience Level

Requirements:

• Minimum Bachelor’s degree (S1) in Communication, Marketing, Business Management, Hospitality, or a related field.
• Minimum 2–3 years of experience in Customer Service, Customer Relations, Tenant Relations, Hospitality, or a related position, preferably in the property, mall, retail, or hospitality industry.
• Good understanding of customer service, tenant relations, complaint handling, and customer relationship management.
• Able to handle and resolve customer and tenant complaints, coordinate with relevant departments, and ensure proper follow-up in accordance with service standards.
• Strong communication, problem-solving, and negotiation skills, service-oriented, and able to build and maintain good relationships with customers and tenants.

Job Description:

• Supervise and ensure customer care and tenant relations services are carried out in accordance with established service standards.
• Handle and follow up on customer and tenant complaints, feedback, and needs, ensuring effective resolution.
• Coordinate the resolution of customer and tenant issues with relevant departments and monitor the follow-up process.
• Build and maintain good relationships with tenants and conduct regular communication to ensure their needs and satisfaction are properly addressed.
• Monitor customer and tenant feedback, prepare service reports, and conduct evaluations to improve the quality of the customer experience.G