Receptionist

Pt Surya Kitama Indonesia; Raha; Presencial; IDR 78.120.000 - 122.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance incentives

Health benefits

Paid time off

Training opportunities

Staff meals

Uniform provided

Descripción de la vacante

Pt Surya Kitama Indonesia in Pekanbaru, Riau, seeks a motivated Front Office Supervisor to lead the front desk team and ensure a welcoming guest experience from check-in to check-out.

You will supervise staff, manage reservations, handle inquiries, and resolve issues to uphold high service standards in a reputable hotel.

Formación

• Must have prior front office or guest service experience with supervisory duties.
• Excellent communication and interpersonal skills are essential.
• Proficiency with hotel reservation software is required.
• Strong problem-solving abilities and attention to detail are important.
• High school diploma or equivalent; hospitality certification is a plus.

Responsabilidades

• Supervise and train front desk agents to ensure excellent customer service.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest requests, concerns and complaints promptly and professionally.
• Maintain reservation systems and ensure accurate room inventory.
• Prepare daily occupancy, revenue and guest feedback reports.
• Assist with developing and implementing front office policies and procedures.

Conocimientos

Front office experience

Supervisory experience

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Educación

High school diploma or equivalent

Hospitality certification

Herramientas

Hotel reservation software

Descripción del empleo

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Our client is looking for a motivated and customer-focused Front Office Supervisor to join their team in Pekanbaru . In this role, you will lead the front desk operations, ensuring a welcoming and efficient experience for all guests from check-in to check-out. You will supervise front desk staff, manage reservations, handle guest inquiries, and resolve issues to maintain high service standards. This is an excellent opportunity for a hospitality professional looking to step into a leadership role within a reputable hotel, contributing to memorable guest experiences in the heart of Riau.

About the Role

Our client is looking for a motivated and customer-focused Front Office Supervisor to join their team in Pekanbaru . In this role, you will lead the front desk operations, ensuring a welcoming and efficient experience for all guests from check-in to check-out. You will supervise front desk staff, manage reservations, handle guest inquiries, and resolve issues to maintain high service standards. This is an excellent opportunity for a hospitality professional looking to step into a leadership role within a reputable hotel, contributing to memorable guest experiences in the heart of Riau.

Key Responsibilities

• Supervise and train front desk agents to ensure excellent customer service delivery.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Maintain reservation systems and ensure room inventory is accurate.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Assist with the development and implementation of front office policies and procedures.

Requirements

• Previous experience in a front office or guest service role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency in hotel reservation software.
• Strong problem-solving abilities and attention to detail.
• High school diploma or equivalent; hospitality certification is a plus.

Benefits

• Competitive salary and potential for performance incentives.
• Health and wellness benefits package.
• Paid time off and vacation leave.
• Opportunities for training and professional growth within the hospitality sector.
• Staff meals and uniform provided.